Customer Service Representative - LPG Pulmonology - Metro Outpatient Center

Location:Metro Outpatient Center -13340 Metro Parkway Fort Myers FL 33966

Department: LPG Pulmonology GC (Based)

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 5:00:00 PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Metro Outpatient Center Metro Parkway | Fort Myers, FL
Schedule: Monday Friday | 8:00 AM 5:00 PM

Do you enjoy helping others breathe easierboth literally and figuratively? Our Pulmonology team at Metro Outpatient Center is looking for a compassionate, organized Customer Service Representative to be the welcoming first point of contact for patients receiving specialized lung and respiratory care.

If you thrive in a fast-paced medical office, enjoy interacting with patients, and want to support providers who help people manage conditions like asthma, COPD, and other respiratory concerns, we would love to meet you!

As a Customer Service Representative, you will play an essential role in keeping our pulmonary clinic running smoothly while delivering exceptional patient service.

Daily responsibilities may include:

Answering and managing high-volume phone calls
Scheduling and coordinating patient appointments
Welcoming and checking in patients for pulmonary visits
Verifying insurance coverage and eligibility
Processing authorizations, referrals, and pre-certifications
Posting charges and assisting with initial patient collections
Preparing accurate and well-coded billing documentation
Maintaining and updating patient medical records
Coordinating with providers, clinical staff, and insurance carriers
Supporting business services for workers compensation, commercial carriers, corporate accounts, and employee health as needed

This role may occasionally require late hours, weekends, or holiday coverage depending on department needs.

Were seeking someone who can balance efficiency with empathy, especially when supporting patients who may be experiencing breathing difficulties or chronic respiratory conditions.

Ideal candidates will have:

Prior medical office or healthcare customer service experience (preferred)
Strong communication and interpersonal skills
Ability to multitask in a high-volume, fast-paced environment
Excellent organizational and problem-solving skills
High level of patient empathy and professionalism

Working in pulmonology means being part of a specialty that directly improves quality of life for patients every day. Our team focuses on collaboration, compassion, and helping patients take control of their respiratory health.

If you are someone who enjoys supporting patients, working closely with a team, and being part of a mission that truly matters, this could be the perfect role for you.

Apply today and help our patients take their next breath with confidence.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers