Credit & Collections Analyst

Job Description:

Huntsman is seeking a Credit and Collections Analyst supporting the Finance Division located in Arlington, Texas. This position will report to the Director of Credit and Collections.

The Credit and Collections Analyst is responsible for timely cash collection of customer accounts, assessing creditworthiness, minimizing bad debt exposure, and ensuring compliance with contractual terms, company policies, and applicable legal requirements.

• Assist in the collection, management, and resolution of outstanding invoices from past-due customer accounts.

• Manage an Accounts Receivable (AR) portfolio by analyzing delinquency drivers and resolving related issues.

• Interface with sales support, accounts receivable teams, and customers to assess ability to pay, communicate contractual obligations, and enforce remedies.

• Provide timely correspondence and supporting documentation to customers and internal stakeholders in a fast-paced, goal-oriented environment.

• Research, resolve, and respond to complex customer issues using available tools and resources.

• Document all collection activities and customer contacts in the AR system.

• Review and follow up on orders held due to credit limits or past-due balances.

• Collect and process customer payments in accordance with established due dates and company policies.

• Reconcile payments and credits when applicable.

• Review and sign lien waivers in accordance with company policy and legal requirements.

• Review, verify, and follow up on project job information to protect lien rights.

• Handle internal and external escalation calls and resolve issues as needed.

• Provide timely follow-up on customer, internal, and legal-related inquiries.

• Manage workload effectively to meet deadlines in a fast-paced environment.

• Ensure compliance with all legal requirements and internal credit and collections policies.

• Take inbound calls and process customer payments, particularly during periods of high call volume.

• Monitor the credit queue to ensure requests are addressed in a timely manner.

• Review aging reports to ensure customers are contacted according to established follow-up schedules.

• Serve as backup support for Cash Application functions.

• Serve as backup support for customer onboarding and credit setup activities.

• Perform other duties as assigned by the Controller and/or Credit Director.

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

The candidate must have an unrestricted right to work for Huntsman in the United States.

• Bachelor's degree or equivalent professional experience preferred.

• Minimum of 3+ years of experience in corporate collections, accounts receivable, or customer service.

• Strong time management skills with the ability to prioritize and multitask effectively.

• Excellent written and verbal communication skills.

• High attention to detail and strong documentation practices.

• Ability to handle sensitive and confidential matters with professionalism.

• Strong problem-solving and analytical skills.

• Ability to work effectively in a fast-paced, deadline-driven environment.

• Proficiency in Microsoft Office, particularly Excel.

• Experience working with SAP (preferred but not required).

• Prior experience in a manufacturing or industrial environment.

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