EPIC Application Analyst II - HIM

The Epic Application Analyst II supports the design, build, testing, validation, maintenance, and ongoing support of Clinical or Revenue Cycle applications. Under guidance from senior analysts and team leads, this role assists in system configuration, troubleshooting, and end-user support to ensure effective use of the application. The analyst collaborates with interdisciplinary teams, gaining exposure to clinical, financial, and operational workflows while contributing to system optimization and user experience improvements.

Epic application focus will be HIM.

Minimum Education
Bachelor's Degree Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience. (Required)

In lieu of education on a 1-1 ratio i.e. one year of relevant work experience equals one year of required education.

Minimum Work Experience
Three (3) years of experience in the analysis, design, build, testing, and maintenance of Epic EMR or other EMR applications, with a strong understanding of healthcare workflows related to electronic medical record systems. (Required)
3 years Preferred: Working knowledge and subject matter expertise in the assigned operational department area. (Preferred)

Required Licenses and Certifications
EPIC Certification HIM

Required Skills/Knowledge
Analytical & Problem-Solving Skills - Strong capability to assess complex issues, troubleshoot system functionalities, and develop practical solutions that optimize healthcare and revenue cycle workflows.
Communication & Interpersonal Skills - Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams, document processes clearly, and engage stakeholders with varying levels of technical expertise.
Project Coordination & Time Management - Proven ability to manage multiple tasks and independently coordinate projects of varying complexity, ensuring that objectives are met on time and with high quality.
Healthcare & Revenue Cycle Knowledge - In-depth knowledge of healthcare operations, clinical workflows, and revenue cycle processes, with the ability to leverage Epic systems to align with organizational goals and needs.
Adaptability & Resilience - Ability to adjust priorities based on evolving business needs, stay focused and productive under pressure, and successfully navigate changes in a dynamic healthcare environment.
Collaboration & Teamwork - A proactive and adaptable team member who builds strong relationships, provides valuable feedback, and collaborates to achieve shared goals.
Integrity & Professionalism - Demonstrates a high standard of integrity, accountability, and professionalism, particularly when managing high-pressure situations, while adhering to organizational policies and procedures.

Functional Accountabilities

• Responsible for the design, build, testing, validation, maintenance, and ongoing support of Clinical or Revenue Cycle applications.

• Collaborates with interdisciplinary workgroups to achieve team goals and optimize system functionality.

• Develops intermediate knowledge of system capabilities, applications, and workflows to effectively educate and support end users.

• Participates in routine meetings with department leaders and/or superusers to identify, document, and prioritize system needs.

• Provides technical support services, troubleshooting and resolving system-related issues.

• Supports Epic and other applications through software maintenance, break-fixes, optimizations, special updates, upgrades, and implementations.

• Conducts assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.

• Provides on-call coverage as scheduled, ensuring timely resolution of system issues.

• Follows prescribed change management, time reporting, and documentation processes to ensure compliance with organizational policies.

• Responds to support calls within designated timeframes, prioritizing issues and providing regular updates until resolution.

• Documents and communicates system support, status updates, and issue resolutions clearly and effectively.

• Maintains current Epic certifications and participates in new version training to stay up to date with system enhancements and best practices.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance