Contract Operations Clerk

Now hiring Contract Operations Clerk

Location Riverside, CA

Pay Rate: $23.50 per hour

Shift: 8 AM - 5 PM, Mon - Fri

Join the team. Be valued.

Pros wanted. This is your kind of job.

Looking for a Contract Operations Clerk job where you're more than just a number on a clipboard? Here's the deal: We're hiring a clerk who is detail-oriented and has strong problem-solving skills. Sound like you?

Shift Starts. You Take Over.

This is what it takes to work for us.

• 1-4 years in Customer Service experience (dealing with Customer Complaints).
• Attention to detail and great with documentation

Why This Job?

Because you deserve more than clocking in and zoning out. Here's what's in it for you:

• Solid Weekly Pay - Direct deposit or payment card, your choice. No delays, no BS.
• Real Benefits - Medical, dental, and vision to keep you (and your family) covered.
• Future-Proof - Optional 401(k) so you can plan ahead while you lift today.

Essential Functions:

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  Record, track, and manage customer comments, complaints, and commendations for fixed route, paratransit, and microtransit services within the Hastus database.

  
  
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  Distribute customer comments and issues to contracted service providers and maintain accurate comment logs and documentation.

  
  
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  Review contractor responses to customer comments to ensure completeness, accuracy, and compliance with established standards.

  
  
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  Prepare and distribute monthly Hastus reports by required deadlines, including chargeable/non-chargeable complaints, late responses, and complaint trend analysis.

  
  
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  Review incident and accident reports, request and analyze video footage as needed, and report findings to management.

  
  
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  Verify weekly bank receipts for Dial-A-Ride and GoMicro services against contractor deposit records and resolve discrepancies.

  
  
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  Compile and organize receipt documentation into monthly reports and coordinate submission to operations leadership and finance.

  
  
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  Assist with paratransit ticket verification, ADA meeting preparation, and no-show notification processes.

  
  
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  Support additional administrative functions, including Lifeline inquiries, special event logs, and departmental reporting needs.

  
  

Real People. Real Support.

"The supervisors are such great people - very friendly and attentive," -Jesus, Staffmark Associate.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.