A/R Specialist - Collections (Contract to Hire)

The Accounts Receivable Collections Specialist plays a critical role in ensuring the financial health of the organization by managing customer accounts and driving timely payment of outstanding receivables. This position is responsible for proactive outreach to customers, resolving billing discrepancies, and maintaining accurate records of all collection activity. Success in this role requires a strong customer service mindset, excellent communication skills, and a results-driven approach to meeting collection targets and reducing aged receivables. The Collections Specialist works closely with internal teams including Sales, Billing, and Customer Service to support revenue cycle efficiency while preserving positive customer relationships.

Essential Duties

• Manage assigned customer accounts to ensure timely collections of outstanding invoices.
• Make regular collection calls and send correspondence to customers regarding past due balances.
• Investigate and resolve customer payment discrepancies and billing issues.
• Document all collection activity in the SAP and maintain accurate records of interactions and commitments.
• Collaborate with Sales, Customer Service, and Billing teams resolve invoice disputes.
• Prepare aging reports, identify high-risk accounts, and escalate collection concerns as needed.
• Back-up for processing customer credit applications and review creditworthiness in collaboration with the Credit Manager.
• Back-up for reconciliation of customer accounts and apply payments accurately.
• Assist with month-end closing activities and reporting as required.
• Recommend accounts for write-off in accordance with company policy.
• Support audits and internal reviews by providing required billing documentation.

Essential Requirements

• Proven ability to manage a high volume of accounts while maintaining attention to detail.
• Strong interpersonal and communication skill, verbal and written, with a professional demeanor.
• Proficiency in Microsoft Excel and experience with SAP.
• Demonstrated ability to resolve conflicts.
• Organized and self-motivated with the ability to prioritize tasks and meet deadlines.
• High degree of accuracy, efficiency, and accountability in managing financial data.

Additional Requirements

• Ability to work independently as well as collaboratively within a team environment.
• Familiarity with payment portals is desirable.

Education & Experience Requirements

• Associate's degree in Accounting, Finance, or related field required. Bachelor's degree preferred.
• Minimum of 3 years of experience in Accounts Receivable or Collections in a corporate environment.
• Experience in a manufacturing or technology-based industry is preferred.