Team Lead, IS System Support- PAI

Position Purpose:

Responsible for the day-to-day activities/assignments of Computer Operations staff (assigned shifts), and the follow-up of their work performance. Responsible for day-to-day operations, ensuring scheduled work is completed on time, as well as accounting for unscheduled production and maintenance. Works closely, and in coordination with, other operators to ensure proper knowledge and task turnover takes place between shifts. Identifies and resolves computer system problems.

What you'll do :

• Trains, motivates, and guides assigned staff. Assigns, reviews, and approves the work of assigned staff. Provides input to management regarding staff performance.

• Manages the daily activities to resolve problems and change management issues. Provides advice/guidance to lower-level Operators on the resolution of complex scheduling conflicts, computer malfunctions, program/system malfunctions and other irregularities.

• Operates and monitors computer system and related equipment, ensuring all batch cycles are completed by deadline. Reads production schedules, job request forms, and job documentation to determine what jobs to run, what procedures to follow and what input data to obtain. Responsible for production systems' online response time.

• Identifies/monitors and diagnoses system problems, initiates corrective action where possible. Monitors system for possible hardware or software problems Troubleshoots and provides advice on data center equipment problems.

• Compiles and maintains reports relative to computer operations as required. Reviews equipment logs and reports on equipment efficiency.

• Works with IT groups to ensure service objectives are met. Reviews technical support process and products and recommends quality improvements. Reviews all changes scheduled for their shift window and provides orderly transition of new or revised work to succeeding shift as appropriate.

To Qualify for This Position, You'll Need:

Required Education:

• High School Diploma or equivalent

Required Work Experience:

• 5 years' experience in the operation and support of a variety of computer systems.

Skills and Abilities:

• Maintains tape libraries

• Monitors computing platforms

• Notifies customers of problems

• Operates console systems

• Troubleshoots computing platforms

We Prefer That You Have:

• Helpdesk or technical supporting setting experience.

• CompTIA A+ Certification is preferred but not required.

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Our comprehensive benefits package includes:

• Subsidized health plans, dental and vision coverage

• 401K retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• Nine paid holidays

• On-site cafeterias and fitness centers in major locations

• Wellness program and healthy lifestyle premium discount

• Tuition assistance

• Service recognition

• Employee Assistance

• Discounts to movies, theaters, zoos, theme parks and more

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications.This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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