Product Program Senior Manager, NA

The Product Program Manager, Strategy & Transformation, North America serves as a critical execution and integration partner across the Strategy & Transformation organization. This role combines product management, program management, business analysis, process improvement, organizational enablement, and portfolio management disciplines to help transform strategic priorities into scalable business outcomes.

This individual is responsible for maintaining visibility across the Strategy & Transformation portfolio, documenting requirements, capturing evolving business processes, managing project and product backlogs, facilitating stakeholder alignment, and ensuring leaders have the information necessary to make informed decisions.

The Product Program Manager serves as a central coordination point across Strategic Programs, Enterprise Adoption & Enablement, Data Science, Process Engineering, Operations, Information Technology, Finance, People & Culture, and other business stakeholders. The role helps ensure initiatives move efficiently from concept through execution while preserving organizational knowledge, driving transparency, and creating repeatable operating practices.

This role is ideal for a highly organized systems thinker who thrives in fast-moving environments, enjoys solving complex business problems, and can balance strategic thinking with strong execution discipline.

Essential Job Functions

Product & Portfolio Management

• Manage and maintain an integrated portfolio backlog across Strategy & Transformation initiatives, enhancement requests, strategic priorities, and operational improvements.

• Partner with business stakeholders to identify, define, and prioritize business needs.

• Translate business opportunities and challenges into clear requirements, user stories, workflows, and success criteria.

• Facilitate prioritization activities and help leaders balance competing demands across multiple teams.

• Establish and maintain scalable intake, governance, and prioritization processes.

Program Management & Execution

• Coordinate cross-functional initiatives from intake through implementation.

• Develop and maintain project plans, dependency maps, milestones, action logs, risk registers, and status reporting.

• Facilitate stakeholder meetings, working sessions, steering committees, and project reviews.

• Identify, track, and escalate risks, blockers, and key decisions.

• Drive accountability and execution discipline across multiple workstreams.

• Support strategic planning cycles, operating reviews, and quarterly business reviews.

Business Analysis & Requirements Management

• Conduct stakeholder interviews and discovery sessions to gather and document requirements.

• Develop business requirements, functional requirements, use cases, process maps, user stories, and acceptance criteria.

• Support solution evaluation, scoring, sprint planning and implementation planning.

• Partner with Data Science, Technology, and business teams to validate business needs and expected outcomes.

• Ensure documentation remains current as initiatives evolve.

Process Documentation & Organizational Knowledge Management

• Document current-state and future-state processes, workflows, operating models, and governance structures.

• Create and maintain playbooks, standard operating procedures, implementation guides, decision logs, and lessons learned repositories.

• Capture what worked, what did not work, and recommended improvements for future initiatives.

• Establish a central source of truth for Strategy & Transformation project and process documentation.

• Support operational excellence, process improvement, and standardization efforts across the organization.

Communication, Reporting & Stakeholder Engagement

• Develop executive-ready reports, dashboards, presentations, and status updates.

• Create clear stakeholder communications regarding project progress, upcoming decisions, risks, and milestones.

• Support change readiness, stakeholder engagement, and adoption efforts.

• Partner closely with Adoption & Enablement and Content Creation resources to communicate strategic initiatives effectively.

• Ensure leaders and stakeholders have visibility into priorities, progress, and outcomes.

Continuous Improvement

• Identify opportunities to improve execution, governance, communication, prioritization, and reporting practices.

• Leverage lessons learned and stakeholder feedback to improve future delivery approaches.

• Promote a culture of transparency, accountability, and continuous learning.

• Support the implementation of automation, workflow optimization, and operational excellence initiatives where appropriate.

• Drive ongoing improvements to portfolio management and project delivery processes.

Job Requirements

Education:

• Bachelor's degree in a related field, or equivalent practical experience

Experience:

• 10+ years of experience in Product Management, Program Management, Project Management, Business Analysis, Process Improvement, Scrum Master, Business Analyst, Strategy, Consulting, or related disciplines.

• Demonstrated experience leading cross-functional initiatives in a complex and rapidly changing environment.

• Experience gathering and documenting business requirements and process workflows.

• Experience supporting enterprise technology implementations, organizational transformation initiatives, or business process improvements.

• Experience creating executive-level communications, reporting, and presentations.

• Experience working across multiple stakeholder groups in a matrixed organization.

Skills:

• Strong product, program, and project management capabilities.

• Excellent business analysis and requirements gathering skills.

• Strong process mapping, workflow design, and documentation experience.

• Exceptional organizational and prioritization skills.

• Excellent written, verbal, and visual communication skills.

• Strong stakeholder management and facilitation capabilities.

• Ability to synthesize complex information into clear and actionable recommendations.

• Comfort operating in ambiguous, fast-moving environments.

• Ability to influence without direct authority.

Tools:

• Advanced PowerPoint and executive presentation design skills.

• Microsoft Project, ClickUp, Jira, Azure DevOps, or similar project management platforms.

• SharePoint and Microsoft 365 collaboration tools.

• Visio, Lucidchart, Miro, or similar process mapping applications.

• Power BI, Tableau, or similar reporting and visualization tools.

• Familiarity with workflow automation technologies such as Power Automate or similar platforms.

Travel: Travel is expected to be up to 10-15%, including domestic and occasional international trips.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.