Technology Support Specialist

We're interviewing and looking to hire a dynamic Technology Support Specialist to join our Southminster IT team!

Location: Charlotte, NC (onsite) | Starting compensation: $50,000, plus benefits and annual pay increases

About Southminster

We are an award-winning, non-profit life plan community recognized for excellence and outstanding service. We offer independent living, assisted living, and skilled nursing on one campus. Make a difference every shift in our community where teamwork, respect, and residentcentered care come first. We're seeking a knowledgeable IT professional to join our growing team to deliver technical support to our residents and employees.

Why You'll Love It Here:

• Free parking
• Competitive pay
• Up to 6% matching on our 403B retirement plan
• Great benefits such as dental, medical, life, short-term, and long-term disability
• Employee Assistance Program
• Onsite employee meal benefit
• Eligible to become a member of Sharonview Federal Credit Union
• Employee on-site fitness, consignment and pharmacy
• Bi-weekly pay that is directly deposited
• Employee recognition events on-site and off-site

What You'll Do:

• Provides support to end users in the usage, and maintenance of software programs and hardware.
• Maintains computer operation scheduling, backup, storage, and retrieval functions.

• Maintains, troubleshoots, and resolves computer and peripheral equipment.
• Determine the kind of tools and equipment needed to do a job.

• Installs equipment, machines, wiring, or programs to meet specifications.
• Other duties as assigned by the IT Director.
• C.A.R.E. First! Centered Around Residents' Experience. Employees exemplifies this in all aspects of the job.

Basic Requirements:

• Associate's degree and 4 years of professional information technology experience OR a bachelor's degree and two years of professional information technology experience
• Minimum of 2 years supporting Microsoft Office applications, Microsoft Windows 10 and 11, Microsoft 365/Entra, Windows Servers, Active Directory, Networking LAN, and WLAN
• Excellent troubleshooting and communication skills
• Ability to read, write, and communicate effectively in English with residents and staff, following oral and written directions.
• Knowledge of transmission, broadcasting, switching, control, and operations of telecommunication systems

Desired (But Not Required) Requirements:

• Bachelor's degree
• Experience in a Citrix environment

Southminster is open year-round, which will require availability to work evenings, some weekends, and holidays. Make a difference where it matters. Apply today and become a part of a team that truly cares.

Drug-free workplace. EEO & E-Verify employer.

Education required:

Bachelor's degree preferred, equivalent experience or certifications required.

Experience required:

2 years of professional technical training or information technology experience required.

Specific skills, knowledge and abilities required:

Experience in a Citrix environment is a plus. Minimum of 2 years supporting Microsoft Office applications, Microsoft Windows 7 and 10, Microsoft Exchange 2010, Windows Server 2008 and 2012. Networking LAN and WLAN. Excellent troubleshooting and communication skills. Ability to read, speak and write in English. Knowledge of transmission, broadcasting, switching, control and operations of telecommunication systems. Willingness to take on other responsibilities as required.