Renewals Specialist Intern (Academic)

Academic Renewals Specialist Intern

The Academic Renewals Specialist Intern is responsible for providing support to the Academic Sales Team in three primary areas:

• Account Management

• Renewal Opportunity Management

• Administrative Support

Candidates Should expect the following:

• A structured intern program offering social activities and networking opportunities with other interns as well as Minitab colleagues including our CEO. Ever taken a tour of Beaver Stadium? Movie night or pool party with your intern colleagues sound like fun? How about a meet up at our state of the art on site gym? Lunch with the CEO?

• Substantive projects that make impact Minitab's business and customers.

• A professional and highly welcoming working environment where you will take away key skills and experience.

The Role:

Account Management:

• Maintain accurate and up-to-date information on assigned accounts, including address information, License Coordinator contact information
• Contact end users if a license is cancelled to uncover the reason(s) why and if we can offer them another product

Opportunity Management

• Proactively engage with customers to drive timely renewals.
• Understand customer needs and identify if other solutions would work for the customer & turn over to Sales Rep to prospect for new business
• Keep renewal pipeline up to date including moving renewals to Stage 5
• Contact customers to get PO or reference # and for invoiced renewals
• Solicit 3-year prepaid renewals
• Create quotes on a case by case basis as customers request
• Notify Renewals & Sales Rep of any cancellations
• Notify Renewals & Sales Rep of any early invoices

Administrative Responsibilities

• Comply with Minitab policies around cybersecurity, contracts, and personnel practices.
• Update CRM data in line with Minitab's Customer Engagement Lifecycle (CEL).
• Be involved in resolving customer issues related to billing and invoicing.

The Candidate:

• Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

• Excellent project management and organizational skills

• Strong oral and written communication and interpersonal skills

• Ability and initiative to work effectively both independently and on a team.

• Ability to speak, read, write, and understand the English language

MUST be available to work onsite at our Minitab Corporate Headquarters in State College, PA.

Remote work is not an option for this position.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Thispositionisineligible for visa sponsorship.

To beconsidered for thisrole, you must belegally authorized to work in theUnited States andnotrequiresponsorshipfor employment now or inthe future.