Senior Team Lead, Carrier Sales (FTL), Road US

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com.

Location: Atlanta, GA

Division: Road US
Job Posting Title: Senior Team Lead, Carrier Sales (FTL)
Time Type: Full Time

Summary
The Senior Team Lead, Carrier Sales (FTL) is responsible for leading the Carrier Sales team within DSV Road's freight brokerage operations. This role oversees day-to-day carrier sales activities, drives team performance, develops carrier relationships, and ensures the successful execution of full truckload (FTL) freight movements. The position partners with internal departments to support service reliability, capacity procurement, and operational efficiency while aligning team performance with company goals and customer requirements.

Duties & Responsibilities

• Lead, coach, and mentor a team of Carrier Sales Representatives, including setting expectations, providing feedback, and conducting performance evaluations to achieve individual and team goals.
• Develop and maintain strong relationships with carriers to ensure reliable capacity, service performance, and responsiveness to customer needs.
• Negotiate carrier rates and service terms to balance profitability, capacity availability, and customer service requirements.
• Identify, qualify, and onboard new carriers to expand the carrier network and support service offerings.
• Monitor and manage freight movements to ensure on-time delivery, proper communication, and compliance with customer and company requirements.
• Collaborate with operations, customer service, and other internal teams to resolve service issues and improve overall operational efficiency.
• Analyze key performance indicators (KPIs) to identify performance gaps and implement corrective actions and process improvements.
• Implement best practices and standard procedures to improve workflow, consistency, and productivity across the carrier sales function.
• Manage internal and external relationships, including customer service coordination and cross-functional collaboration within DSV.
• Promote company culture and strategy through daily leadership, communication, and support of team members.
• Perform other duties and special projects as assigned.

Qualifications & Experience

• High school diploma or GED required.
• Minimum 3 years of Carrier Sales experience, with a focus on Full Truckload (FTL).
• Minimum 2 years of supervisory or team leadership experience.
• Minimum 2 years of domestic freight brokerage experience.
• Strong understanding of FTL operations, market dynamics, and industry practices.
• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field preferred.
• 5+ years of carrier sales or brokerage experience preferred.
• 3+ years of leadership experience within an operations or brokerage environment preferred.
• Spanish language skills (verbal) preferred.

Skills & Competencies

• Strong leadership, coaching, and performance management skills.
• Excellent written and verbal communication skills with the ability to interact at all levels of the organization.
• Strong negotiation and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced, time-sensitive environment.
• High attention to detail and organizational skills.
• Ability to analyze performance data and implement process improvements.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Ability to collaborate effectively within a team environment and across departments.
• Sound business judgment and problem-solving capability.

Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. The employee is regularly required to sit for extended periods while working on a computer and using a telephone. Frequent use of hands and fingers to operate office equipment and computer systems is required. The role may involve occasional standing, walking, bending, or reaching. Specific vision abilities include close vision and the ability to adjust focus. Occasional travel by car or air may be required.

Work Environment
This position operates primarily in an office environment with a low to moderate noise level. The role involves frequent interaction with internal employees, customers, and external carriers via phone, email, and messaging systems. The position may occasionally require extended work hours based on business needs, shipment activity, or service disruptions. The work setting is fast-paced and time-sensitive, requiring responsiveness to changing operational demands while maintaining service quality and communication standards.

For this position, the expected base pay range is $62,500 - $84,500 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage.

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%.

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

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