Production Manager

Purpose of the Job

The Production Manager will co-ordinate and facilitate the flow of project execution through the business from client briefing to delivery, washup and invoicing of each project. They are responsible for client engagement project management activities, (ensure client first considerations) through the execution of Projects within the Permanent Point of Sale category from creative brief through to delivery in store and job close down activities. Working with all internal stakeholders as well as external clients to deliver on time, within budget and to the right quality and service standard. For this role, a strong understanding of manufacturing processes and of design is essential.

This will be a hybrid position based in New York, NY. This role will be required to be on-site 2-3 days per week, with the ability to work from home the remaining days.

Key Responsibilities

• Work in line with all client contractual, commercial and agreed operational processes.
• Work to the Client specific sourcing plan and program strategy.
• Comply to the HH Global code of conduct.
• Review project briefs from the Client with the relevant internal stakeholders to ensure all details are correct and all information is complete in order to meet the client's expectations and enable support functions (Structural design, engineering, technical buyers, installation - as needed) to meet the project requirements.
• Provide clear instructions to the Technical Buyer where Adapt and Innovate pricing is required. For the avoidance of doubt, Technical Buyers will not be required to support the Adopt process or RFQs that fall outside of the Technical Buyers responsibility.
• Work directly with clients, external agencies and internal stakeholders as key contact to deliver all information and approvals to support the project deliverables on time.
• Working closely with Support functions to facilitate the delivery of the project as needed.
• Attend handover meetings with appointed suppliers and design + engineering teams, for Adapt and Innovate.
• Project manage all Adopt activity in line with the agreed Rate card and associated critical path - Technical Buyers will not be involved in any Adopt activities.
• Agree timelines and milestones for One off RFQ's that fall outside of the Technical Buyers support.
• Work with the Technical Buyer to define the critical paths, in line with any client contractual KPI's, for Adopt, Adapt and Innovate workflows, which the Technical Buyer will use their best efforts to flow down to the supply chain.
• Manage, update and monitor the overall project critical path with the individual stakeholders to ensure delivery to plan.
• Manage and mitigate any cost increases against the agreed rate card or RFQ. Technical Buyers may be asked to support by exception.
• Receive a hand over from Designers and Technical Buyer.
• Execute all project documentation in line with the HH Global code of conduct, within the appropriate system Hub/M3/Noosh + issue to clients and suppliers.
• Where supported by the Technical Buying team, receive all technical aspects of each project including the Quality Control documentation, and where appropriate work with the HH Global QC team or manage directly with suppliers.
• Coordinate client needs and requests with other third parties. Report implications and outcomes of project change (pre and post order) to client and suppliers.
• Quality Management - Good understanding of quality control process required, working in conjunction with the Technical Buyer to ensure quality checks and production sign off is built into the critical path.
• Ensure Quality Control documentation is handed over to both supplier + inhouse QC team (where appropriate), ensuring full communication with supplier, Inhouse QC + the client is executed
• Ensure the QC document is completed by the supplier and uploaded to the system Job Bag, along with PODs.
• Freight - Manage and or Co-ordinate the logistics with the supplier + inhouse freight department or third- party logistics contractor, as is appropriate for the order, ensuring pick up and deliveries are made on time and that all paperwork is in order including INCO terms.
• Warehousing - where necessary, co-ordinate incoming and outgoing production requirements of the warehouse. Ensuring they have timely notice of stock coming into the warehouse which will need to be racked.
• Installation - work with the Installation team to scope out the installation brief, coordinate with the installation company + place the PO on the installer, tracking progress and communicate with team and client all the way through to completion.
• Meet all aspects of the critical path.
• Escalate to the Technical Buyer any additional costs outside of the agreed Rate card and or bespoke price against the agreed specification.
• Handle the post project wash-up, with the team to ensure continuous improvement.
• Close Job bag / ticket and ensure invoicing proceeds with accounts department in line with the contract or agreed special payment plan.
• Handle any possible CAPAR, by uploading a case in the tracker, calling sourcing in to assist with escalations + resolution, then close off the case in the tracker with its resolution recorded.

Knowledge, Skills & Experience

• Good written and verbal communication skills.
• Good interpersonal and motivational skills.
• Experience of 3D design, inventory management, logistics and distribution coordination.
• Attention to detail and well-developed organizational skills, able to multi-task on simultaneous projects.
• Demonstrate highly developed relationship management skills and develop excellent client team relationships.
• Ability to constructively challenge client-facing teams regarding their requirements where appropriate and have the influencing skills to have an impact at senior levels.
• Able to 'think out of the box'.
• Ability to work flexible hours, available to travel.
• 3+ years' experience of working in Project Management role for Permanent Point of Purchase Design or FMCG or Retail Display sector.
• Microsoft office skills, including advanced MS excel skills.

Company Benefits

• Healthcare, Dental, Vision Insurance.
• Short-term and long-term disability coverage.
• 401k with discretionary company match.
• 16 days of PTO with 9 company holidays + 3 floating holidays.

Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.