Tax Services Specialist

Are you a Tax Services Specialist who is looking to join one of the top companies in the Business Process Outsourcing industry?

Are you looking to further your career and grow?

Do you have experience in customer service?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in Rochester, NY. Interested?

Here's what you'd do:

• Deliver quality customer service to clients via phone, e-mail, chat, and other modes of communication, including documentation of all interactions.
• Timely follow-up on outstanding items to ensure resolution of the issue in alignment with the client Service Level Agreement (SLA).
• Develop and maintain working knowledge of client products, policies, and procedures.
• Maintains prioritization and organization of assigned tasks with a significant focus on daily, time-sensitive duties.
• Responsibilities may vary based on assignment and may include internal or external client support, completion of payments and filings, assisting clients with tax agency account registrations or related tasks, tax notice research through resolution, data entry, spreadsheet creation, and data verification.
• May use systems such as HRIS, Oracle, Master Tax, Prism, Salesforce, BNA, Client Space, and Microsoft Office products;
• Demonstrate client values of integrity, service, innovation, partnership, accountability, and respect.
• Other duties as assigned.

Here's what you'll get:

Pay: $ 23.00/ HR

Hours: 40 hours /week

Length:Contract (6 month)

Sound like a good fit

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that Drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Required skills:

• High School Diploma or GED.
• Minimum 2 years of experience in customer service.

Preferred skills:

• Payroll or tax experience
• Attention to detail with focus on accuracy, completeness, and timeliness.
• Strong written and verbal communication skills.
• Ability to manage multiple systems and tasks simultaneously.
• Excellent customer service and interpersonal skills.
• Ability to work independently and prioritize in a high-volume, deadline-driven environment.
• Familiarity with online knowledge bases and research tools.
• We are seeking a customer-centric, detail-oriented professional who will thrive in a fast-paced environment while demonstrating communication and problem-solving skills.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.