New

Sales Associate II

Tapestry, Inc.
United States, Massachusetts, Newton
Feb 18, 2026
The Sales Associate role is an integral part of the store's overall success and efficiency: demanding direct attentionto our brand commitment when servicing our customers and driving results. Responsible for upholding Coach'sService and Selling Models, creating a positive first impression, building on-going customer relationships through apersonalized experience, andleavingapositive,lastingimpression. SALESFLOOR: Understandsorganizationalobjectivesand makesdecisionsthatalignwithCompanypriorities Takesownershipandiscommittedtodeliveringresults,whileremainingactivelyawareofpersonalandstoremetrics;and creates personal sales andclientelingstrategies in partnership with the managementteam. Createsshort-andlong-termstrategiestoachievepersonalmetricsandperformancegoals Takesownershipofpersonal surveyresultsandcreatesplans toimproveand overcomeareasofopportunity RepresentsCoachasabrand ambassador DemonstratesCoach'sSellingandServiceexpectationsatalltimes Understandschangesinlocalmarket withpotentialimpactonbusinessperformanceandsupportstheexecutionoflocalsalesstrategiesandtactics Drives business through sales strategies,clienteling, sourcing new customers andmaintainingon-goingproductiverelationshipswithcustomers Createspositiveimpressionswithcustomersbybringingbestselftoworkthroughattireconsistent withCoach'sGuidetoStyle Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strongknowledgeofcompetition. Providesin-depthproductknowledge,includingfeatures,benefits,currentofferings,andoverallproductvalue. Remainsawareandisclearlyabletocommunicatecurrentpricingandpromotionalstrategytocustomers. Discussesproductfeaturesandbuildsthesalebyleveragingcross-sellingskillsandabilities. Cross-sellsandencouragesbeneficialproductadd-onsthatrelatetothecustomer'sshopping needs Sensitivetocustomers'needsandtailorsapproachbyreadingcues Attendstotheuniqueandindividualshoppingneedsofeachcustomer. Workswithmultiplecustomerssimultaneouslyandbreaksawayasappropriate Followsup withcustomersconsistentlyandgenuinelytoinfluence/closethesale Flexespersonalsellingtechniquestocontributetooverallstorefinancialresults Buildslastingandloyalrelationshipswithcustomers LeveragesCoach'stoolsandtechnologytosupportrelationshipbuildingandclientelingefforts Createsenthusiasmandpositivityforasharedvisionandmission Promotesandendorsesateamsellingenvironment Fostersanenvironmentofteamwork,trustandcollaborationwithinternalandexternalcustomers Remainssolutionoriented; isadaptableandflexibletochangingbusinessandstoreneeds Welcomesfeedbackand adaptsbehaviorsasappropriate Maintainsacalmandprofessionaldemeanoratalltimes OPERATIONS: EnsuresalldailytasksarecompletedwithoutnegativelyimpactingserviceorCoachstandards Completesdailyoperationaltasksincludingmaintainingstore(salesfloorandbackroom),cashwrapandvisualmerchandisingto Coachstandardsconsistentlyandin a timelymanner Maintainsacleanand tidysellingflooratalltimes Adherestoallapplicable retailpoliciesandproceduresincludingPOS,OperationsandAssetProtectionprocedures Replenishesinventoryonsalesfloorasneeded Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor,maintainsstrongorganizationalstandardsasitrelatestoproductbothinthestockroomand onthesalesfloor. Supportscash-wrapwhenneededtoprocesspurchases,returns,andexchanges. Efficientlyprocessescustomer transactions:Purchase,Return,Exchange,FoundOrderetc. Effectivelyhelpstopreparestorebyorganizingfunctionalareas,performsroutinecleaning,maintainsstrongorganizationalstandardsandmaintainsvisualmerchandising expectations. Competencies required: DriveForResults:Canbecountedontoexceedgoalssuccessfully.Isconsistentlyoneofthetopperformers.Verybottomlineoriented. Steadfastlypushesselfandothersfor results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and externalcustomers. Getsfirst handcustomer information and uses it for improvements in products and services.Actswithcustomersinmind.Establishesandmaintainseffectiverelationshipswithcustomersand gainstheir trustandrespect. Creativity:Comesupwithalotofnewanduniqueideas.Easilymakesconnectionsamongpreviouslyunrelatednotions.Tendsto beseenasoriginaland value-added inbrainstorming settings. Interpersonal Savvy: Relates well to allkindof people updown andsideways. Inside and outside theorganization.Buildsrapport.Buildsconstructiveandeffectiverelationships.Usesdiplomacyandtact.Candiffuseevenhightensionsituationscomfortably. LearningonTheFly:Learnsquicklywhenfacingnewproblems.Arelentlessand versatile learner.Opentochange. Analyzes both successes and failures for cues to improve, experiments and will try anything to findsolutions.Enjoysthe challenge of unfamiliar tasks. Quicklygraspsthe essence and underlying structure ofanything. Perseverance:Pursueseverything withenergy,driveandaneedtofinish.Seldomgives uponanythingbeforefinishing, especiallyinthe face ofresistance or setbacks. DealingwithAmbiguity:Caneffectivelycope withchange. Canshiftgearscomfortably.Candecidetoactwithout having the total picture. Does not get upset when things are up in the air.Doesn'thave to finishthingsbeforemovingon.Cancomfortablyhandleriskanduncertainty. Additional Requirements Experience:1- 3 years ofprevioussales experience, preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling arerequired. Ability to frequentlylift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers Schedule: Ability to meet Coach Scheduling & Availability Expectations, includi Note:Thisdocumentservesonlyasa sampleofjob dutiesand responsibilitiesand doesnotincludean exhaustivelistofallperformance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training,disciplineand termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com. ng ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).