Asst Director, Financial Aid: SFS

Temple University's Student Financial Services Department is searching for an Assistant Director of Financial Aid!

Become a part of the Temple family and you will have access to the following:
A hybrid work schedule
Full medical, dental, vision coverage
Paid time off
12 Paid Holidays
Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
A generous retirement plan and so much more!

Salary Range:$49,250-$62,000
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary
The Assistant Director of Financial Aid serves as an authority for loan operations within Temple University's Student Financial Services Office. This role exercises independent judgment and decision-making responsibility in overseeing complex loan functions, requiring advanced analytical skills and deep functional expertise in federal, state, and institutional loan programs.

The Assistant Director directs loan processing, including awarding, origination, exception resolution, disbursement activity, and required monthly reconciliations. The position has primary responsibility for ensuring accuracy, compliance, and timeliness across loan operations and for resolving high-level or non-standard loan issues. The Assistant Director manages and maintains loan functionality across Banner, EdConnect, Elm Select, COD, and related systems, and serves as the primary point of contact for loan-related data requests from internal departments, central administration, and external agencies.

As a recognized subject-matter expert, the Assistant Director interprets and applies federal and state financial aid regulations and institutional awarding policies, making determinations that directly impact institutional compliance and student eligibility. The position provides ongoing leadership, direction, and oversight to the loan team, including Financial Aid Counselors and Coordinators, setting priorities, establishing procedures, and ensuring consistent application of policy.

The Assistant Director operates with a high degree of autonomy under the general supervision of the Associate Director and collaborates closely with the Director of Financial Aid and the Financial Aid Systems team to support strategic initiatives, system enhancements, and continuous improvement of loan operations. Performs other duties as assigned.

Job Details
* This position requires the following background checks: criminal history review, child abuse clearance and FBI fingerprinting. Access to confidential or sensitive Personal Identifiable Information (PII) Background Check.
* Offer of employment is conditional upon the successful completion of a pre-employment drug screening.

Required Education and Experience
* Bachelor's degree.
* Four (4) years of directly related experience in financial aid loan processing that includes student services.
* An equivalent combination of education and experience may be considered.

Preferred Education and Experience
* Experience working in a financial aid office or in an Enrollment Management setting.
* Experience with Ellucian Banner Financial Aid module, Ellucian CampusLogic, COD, NSLDS, ELM resource, FAA Access and AES/PHEAA systems.
* Experience analyzing and resolving loan issues between the Common Origination and Disbursement (COD) U.S. Department of Education system and the Banner Financial Aid Loan module.
* Experience processing private student loan funding in ELM resource while interpreting various loan lender policies to ensure all financial aid regulations are met.
* Experience supervising staff.

Required Skills and Abilities
* Strong working knowledge of financial aid systems, including Banner/Ellucian, COD, NSLDS, and related federal aid platforms.
* Solid understanding of federal financial aid regulations, institutional policies, and best practices for counseling and processing aid.
* Ability to clearly and accurately advise students and parents on financial aid options, funding impact, and student account processes.
* Excellent communication and interpersonal skills, with the ability to listen thoughtfully and work effectively with a diverse population of students, families, and campus partners.
* Proven analytical, problem-solving, organizational, and multi-tasking skills, with the ability to meet deadlines in a fast-paced environment.
* Demonstrated leadership and supervisory skills, including the ability to serve as a role model through professionalism, reliability, and commitment.
* Strong computer skills, including proficiency with Microsoft Office and related tools.
* Ability to maintain confidentiality of sensitive student and family information.
* Ability to work independently and collaboratively, building effective working relationships across all levels of the organization.
* Flexibility to work outside regular business hours, including occasional evenings and weekends during peak enrollment and recruitment events.
* Willingness to participate in cross-functional student service and enrollment initiatives.

This position is assigned a hybrid work arrangement (on-campus and remote), the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

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You may request a copy of the report by calling Temple University's Department of Public Safety at 215-204-7900.