Specialist - Security & Concierge

Position Summary:

Under the direction of the Corporate Security Manager, the Security & Facilities Specialist will support the organization's physical security and facilities needs. This includes supporting the Corporate Security Manager with conducting security reviews, implementing site security procedures, checklists, process controls, and practices for the protection of personnel, facilities, and information. The Specialist is responsible for assisting with procedures, equipment, inspections, surveys, and training. They help evaluate the effectiveness of existing security practices and recommend appropriate actions to correct deficiencies. Additionally, the Specialist assists departments with the development or improvement of procedures and training to ensure the safety of employees and members. Utilizing multiple security systems, they perform essential job functions and adhere to established TDECU standards.

In addition to core security responsibilities, this role serves as a key liaison and support resource for the Corporate Real Estate (CRE) team. The Specialist acts as a concierge for facilities-related needs, ensuring a welcoming and secure environment for employees, members, and guests. This position serves a dual function: acting as a backup to the Corporate Security Manager and serving as a concierge for the CRE team, ensuring both operational continuity and a high-quality workplace experience.

The Specialist manages day-to-day tasks such as facility inspections, access control administration, and visitor support, while also assisting the Manager with strategic planning, cross-functional representation, and emergency response coordination. This role also serves as the primary security presence for a dedicated high-security floor within the Corporate Office.

Essential Duties and Responsibilities:

Facility Security Management

• Assists with yearly physical inspections of all TDECU facilities verifying that they are completed and documented to ensure that all security systems are in good operating condition, safety measures are in place, and the staff is trained in emergency procedures.
• Assists with programming users into alarm panels throughout the organization to ensure only authorized users have access.
• Assists with maintaining and administering the access control system to include but not be limited to, badge issuance, group policy assignments, access privileges, and trouble shooting.
• Follows established procedures to ensure that all DVR's, camera equipment, alarms, and access control systems are functioning properly and when service is needed that proper notification is made so the repair is completed in a timely manner.

CRE Concierge Support

• Serve as a first point of contact for facility-related inquiries and service requests.
• Coordinate with vendors, building management, and internal teams to resolve issues promptly.
• Support visitor management, including check-in processes and hospitality needs.
• Assist with space planning, office moves, and employee experience initiatives.

Manager Backup Responsibilities

• Assume leadership duties in the absence of the Corporate Security Manager.
• Support strategic planning and execution of security initiatives.
• Represent the department in cross-functional meetings and decision-making forums.

Research and Investigations

• Conducts root cause analysis to identify opportunities to predict, prevent, and mitigate physical security risks.

Document Management

• Provides written and video documentation for internal supervision for corrective action. Assists the Investigation department with providing the information needed to aid in successful criminal prosecution of those involved in committing criminal offenses against TDECU.

Training

• Attends training sessions and stays current with security procedures and industry best practices to maintain high professional standards.
• Assists with training TDECU employees regarding emergency actions such as fire evacuation, bomb threats, robbery, and general security procedures.
• Stays abreast of changes in credit union services or procedures.

Member Service

• Participates in security efforts across the organization, including information technology, human resources, communications, legal, facilities management and other groups, to maintain security initiatives and standards.

Reporting

• Assists with the preparation of accurate, complete, and concise reports of all Security incidents in a timely manner.
• Assists in the response to subpoenas served to TDECU for video requests.

If applicable, please provide:

# of Direct Reports:

N/A

# of Indirect Reports:

Financial Responsibility: (Indicate type and amount of budget, sales volume, etc. for which this position is responsible)

N/A

Minimum Qualifications:

Education:

• Associates or two-year degree from an accredited University preferred
• Extensive, verifiable experience may be substituted for education

Certifications:

N/A

Experience:

• One to three years of experience in a physical security-related field preferred.
• In possession of a current Texas License to Carry (LTC).

Knowledge, Skills, and Abilities:

• Strong working knowledge of relevant computer software including skills with Microsoft Office.
• Strong working knowledge of the Texas Penal Code as it relates to Physical Security.
• Experience with physical security software and systems, video management software and systems, and access control software and systems. (Op-Center, Vid-Center, RPS, and Pacom preferred)
• Working knowledge of network communication and configuration a plus.
• Produces effective, practical decisions / solutions, and makes judgments decisively.
• Requires strong interpersonal, communication, and investigative skills.
• Detail orientated with ability to utilize time effectively.
• Proven record interacting with all levels of the public from the criminal element to public officials, business leaders and executives.
• Ability to maintain strict confidentiality

Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

• While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit 5 days a week.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin, or other status protected by federal, state, or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.