Patient Service Rep II - Integrative Medicine

"To Heal. To Teach. To Discover." At University Hospitals, these words represent more than just our mission; they encapsulate the opportunities available to the numerous world-class doctors, nurses, healthcare professionals, and support staff who choose to join UH and make a difference.

The Patient Service Representative II role within the UH Connor Whole Health - Integrative Medicine Network offers a unique chance to become part of a dynamic, collaborative interdisciplinary team. This position adds value to patient care and significantly assists individuals by performing various administrative tasks.

We currently offer an opportunity for a full time days, Patient Service Representative II to support patients in our Connor Whole Health medical practice in Beachwood.

Joining our team comes with several benefits, including:

• Free parking for regular status caregivers
• Tuition reimbursement
• Full benefits and retirement
• Support for continuing education, career growth, and professional development

What You Will Do

• Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Representatives must use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Supports department operations.
• Demonstrates leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.