Marketing Manager

About the American College of Surgeons

The American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 90,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.

Our Mission
The American College of Surgeons is dedicated to improving the care of the surgical patient and safeguarding standards of care in an optimal and ethical practice environment.

Our Vision
To create a healthcare landscape where surgeons thrive and every patient has access to and benefits from the highest standards of surgical care, driven by innovation, education, leadership, and trust.

Summary: The Marketing Manager serves as an advanced technical specialist responsible for executing, managing, and optimizing marketing campaigns that support ACS programs, products, and initiatives. This role owns end-to-end email and digital marketing execution, including campaign build, segmentation, testing, launch, and performance analysis. The Manager applies deep technical expertise in marketing automation platforms and analytics tools to drive engagement, efficiency, and continuous improvement while operating without direct people management responsibility.

This exempt position will report to the Senior Manager, Marketing and Analytics in the Division of Integrated Communication. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote.

The anticipated salary range for this position is $84,000 - $90,000 (commensurate with related experience).

Major Responsibilities:

• Build, test, launch, and manage email and digital marketing campaigns using marketing automation platforms.
• Execute campaign workflows including segmentation, personalization, scheduling, and quality assurance.

• Serve as technical owner for marketing automation tools, including list management, templates, and automation logic.
• Implement behavior-based, triggered, and automated campaigns to support engagement goals.

• Monitor campaign performance metrics and analyze results to assess effectiveness.
• Recommend and implement optimizations to improve open rates, click-through rates, conversions, and overall performance.

• Collaborate with marketing, communications, and creative teams to develop campaign messaging and assets.
• Ensure campaign content aligns with ACS voice, brand standards, and audience needs.

• Support development and execution of surveys related to marketing initiatives.
• Analyze survey and engagement data to inform future campaign approaches.

• Identify opportunities to improve campaign execution processes, templates, and automation workflows.
• Document technical procedures and best practices for marketing operations.

Required Education and/or Experience:

• Bachelor's degree or higher in marketing, communications, business, or related field from an accredited college or university is preferred.
• At least 4-7 years of professional experience on a high-volume marketing team that uses multichannel marketing techniques is preferred.
• Healthcare, membership organization, or association experience a plus.
• Experience with Marketo or a similar marketing engagement platform is required.
• Must have multichannel and email marketing experience, incorporating automation and other techniques.
• Must have experience with personalization and segmentation marketing.
• Strong analytical skills and experience interpreting campaign performance data.
• Ability to manage multiple campaigns and deadlines independently.
• Strong attention to detail and quality assurance skills.
• Strong working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint); experience with PowerBI and other analytics tools preferred.

Comprehensive Benefits:
We're committed to attracting and retaining top talent via valuable benefits!

• Vacation, personal, and sick hours including 13 paid holidays per year
• Tuition Reimbursement
• Medical-comprehensive coverage through BlueCross BlueShield
• Dental, Vision, and Prescription drug program
• 403(b) Matching Program
• Pension Plan
• Flexible Spending Medical/Dependent Care
• Employee Assistance Program
• Short Term/Long Term Disability
• Life Insurance
• Domestic Partner Coverage

The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information.