DL OPERATIONS SUPPORT DIRECTOR - 75422

Executive Service

https://www.tn.gov/content/dam/tn/safety/documents/MemoHiringProcessDuration.pdf

Background Check: This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Who we are and what we do:

The Tennessee Department of Safety and Homeland Security (TDOSHS) is dedicated to serving, securing, and protecting the people of Tennessee. The Department safeguards public safety and welfare through the coordinated efforts of its five primary divisions: the Tennessee Highway Patrol, Driver Services, the Tennessee Highway Safety Office, the Tennessee Advanced Communications Network, and the Office of Homeland Security. Headquartered in Nashville, TDOSHS operates statewide with approximately 2,000 employees committed to delivering efficient, reliable, and customer-focused public service.

How you make a difference in this role:

The Driver Services Operations Support Director provides executive-level operational oversight and strategic support to the Driver Services Division. This role ensures the effective coordination, compliance, and performance of division operations across the Administrative Office, Driver License Issuance, Commercial Driver License (CDL), Financial Responsibility, and Information Processing units.

Job Overview:

This position plays a critical role in monitoring day-to-day administrative and operational performance, ensuring policy compliance, strengthening internal controls, and supporting continuous improvement initiatives. The Director works closely with Internal Audit and executive leadership to track, analyze, and report compliance and performance data that informs strategic decision-making. Additional duties and special projects are assigned as needed to support divisional and agency priorities.

Key Responsibilities:

• Provide executive leadership, strategic direction, and accountability for division-wide operational performance
• Promote collaboration and alignment among all Driver Services operating units
• Foster transparent communication, training initiatives, and employee engagement efforts
• Analyze trends, data, and best practices; prepare executive reports and briefings
• Lead development of policies, procedures, strategic plans, and risk assessments
• Establish and strengthen partnerships with government and private stakeholders
• Oversee high-volume driver license records and operational reporting
• Ensure compliance with state and federal mandates and audits

Minimum Qualifications:

A Bachelor's degree in Business Management, Public Administration, or related field and five (5) years of progressively responsible leadership experience managing cross-functional teams. Additional experience may substitute for education on a year-for-year basis.

Pursuant to the State of Tennessees Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the States policy to provide an environment free of discrimination and harassment of an individual because of that persons race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veterans status or any other category protected by state and/or federal civil rights laws.