Manager, Business Systems

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium's unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

If you are an experienced, people-focused leader looking to make a meaningful impact, then you will be excited about the Manager of Business Systems opening with Iridium on our Enterprise Applications team! As a Managerof Business Systems, you will drive the evolution of enterprise applications that support Finance, HR, Operations, and other key business functions. In this role, you'll manage a team of analysts and systems specialists, fostering a culture of collaboration and innovation, empowering them to deliver scalable, user-centered solutions that improve business performance.

Lead and manage the day-to-day operation of business systems, including Finance, HR, Supply Chain, and other enterprise applications
• Foster and develop a highly effective and customer-oriented team, in which accountability, clear and effective communication, and leading by example is consistently demonstrated and prioritized
• Mentor, guide, and coach your team by performing regular check-ins, discussing career growth opportunities, giving effective and constructive feedback, and acknowledging / correcting performance issues when necessary
• Partner with the business to identify and provide solutions to meet business requirements and/or resolve technical issues with supported applications within appropriate timelines
• Effectively collaborate and communicate with application stakeholders, operational stakeholders, end users, and other IT staff
• Deliver technical solutions for the Enterprise, expanding usage of technology and ensuring best practices are followed, , illustrating familiarity with the same tools we provide internal customers
• Effectively plan and execute sessions for application deployments; oversee implementation and testing
• Lead agile events like sprint planning, daily stand-ups, reviews, and retrospectives to foster collaboration and continuous improvement
• Manage relationships with external vendors including obtaining statements of work, development, and negotiations within a timely manner

• Bachelor's Degree in Business, Computer Information Systems, or related discipline
• 8+ years' experience in the Information Technology field, with demonstrated ability to manage progressive responsibilities
• Experience with (successful) technical delivery of Enterprise Applications; implementation management, platform upgrades, patches, and configuration changes with minimal disruption
• Strong knowledge of business processes across finance, supply chain, HR, and operations
• Expertise in project management methodologies (e.g., Agile, Waterfall)
• Deep understanding of Scrum, Kanban, and Agile principles
• Must have experience working with business users to establish priorities and manage expectations
• Proven track record for delivering consistent results of high-quality and on time deliveries
• Excellent communication skills, with the ability to convey products, deliverables, analysis, and/or issues clearly and confidently, and confidently recognize and adapt to different communication techniques
• Have a people-oriented mentality and be able to build valuable relationships and work collaboratively with cross-functional teams and executive leadership
• Have the capability to be a strong leader, motivator, and source of direction for your team; exhibit strong role modeling behaviors and commitments to individual, team, departmental, and company goals
• Have a strong sense of urgency in driving projects to completion and be motivated to achieve outcomes and results

• Extensive knowledge of IT policies, standards, procedures, and best practices
• Experience with business application platforms (e.g., ERP, HRIS, ServiceNow, etc.) and cloud-based business applications (Finance, HR, Supply Chain, Contracts, ITSM)
• Relevant certifications in business systems, project management, or leadership (e.g., PMP, Microsoft Certified Solutions Expert, ServiceNow Administration)
• Experience with cloud-based enterprise applications and services (e.g., AWS, Azure)
• Experience with project management methodologies (e.g., Agile, Waterfall)
• Experience with regulatory frameworks (e.g., SOX) and ensuring compliance in business system implementations

• Be willing to work after hours as needed, up to 25% of the time, for critical support and scheduled system changes
• Work a hybrid schedule that includes 60% of your time (3 days per week) in office
• Be a US Citizen

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium's Hybrid Work Policy, employees are expected to work at least three days per week (approximately 60%) in an Iridium office to support collaboration, relationship-building, and professional growth.

Additional Information

This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.

Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.