PROGRAM MONITOR 4 - 02242026- 75476

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, ADMINISTRATION DIVISION, HAMILTON COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/human-services/documents/HRC0018407_Program_Monitor4_Hamilton_3926.pdf

This is a hybrid position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Necessary Special Qualifications: Applicants for this class must:

1. An applicant for this class must be willing to travel to be considered for a position in this class;
2. Possess a valid driver's license if driving is an essential function of the position.

Applicants for this class may be required to:

1. Complete a criminal history disclosure form in a manner approved by the appointing authority;
2. Agree to release all records involving their criminal history to the appointing authority;
3. Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.

Overview

Under general supervision, is responsible for managing professional monitoring activities of considerable difficulty; and performs related work as required. This is the second supervisory level in the Program Monitor sub-series. An employee in this class is responsible for supervising a large number of monitors and auditors who are involved in the review of contract agencies receiving public funds from the State. This class differs from Program Monitor 3 in that an incumbent of the latter functions as a supervisor over a small number of monitors and auditors. This class differs from the Program Monitor Director in that an incumbent of the latter directs statewide sub-recipient monitoring activities for the Department of Labor and Workforce Development.

Responsibilities

1. Assists in developing new or revised policies and procedures with higher management. Assists in writing goals, objectives, and strategies to meet departmental mission.
2. Manages a team of program monitors and auditors to ensure monitoring assignments are completed timely and accurately. Evaluates performance of staff according to the established schedule and procedures in order to maintain a high performing unit.
3. Analyzes employee performance to identify training needs based upon the strengths and weaknesses of staff members and teams in the monitoring process, and the staff's awareness of regulations and polices to determine development needs. Develops and coordinates training for monitoring staff to maintain a competent staff.
4. Provides technical assistance on monitoring procedures and practices, report writing, and interpretation and application of regulations, applicable laws, and the provisions of the contract or grant agreement. Communicates or consults with supervisors, staff and co-workers by phone, written form, email or in person to ensure established policies and procedures are followed.
5. Writes formal reports outlining the findings of monitoring reviews, justification for findings, and corrective action, if needed. Provides periodic reports on status of goals, objectives, and strategies to higher management.
6. Identifies areas that need to be monitored based on contract requirements, complaints received, previous findings, and other pertinent information to ensure compliance with departmental policies and state and federal laws. Determines if the activities of a program are allowed or not allowed under particular program regulations, laws, and provisions of the contract or grant agreement, and if the program goals, objectives, and strategies are being met.
7. Provides consultation to contract agencies to guarantee compliance with state law and review corrective action plans.

Competencies (KSA's)

1. Drives Engagement
2. Communicates Effectively
3. Instills Trust
4. Directs Work
5. Manages Complexity

Knowledge:

1. Administration and Management
2. Personnel and Human Resources
3. Customer and Personal Service
4. Law and Government
5. Economics and Accounting

1. Active Learning and Listening
2. Monitoring
3. Coordination
4. Judgment and Decision Making
5. Quality Control Analysis

1. Deductive Reasoning
2. Inductive Reasoning
3. Problem Sensitivity
4. Information Ordering
5. Mathematical Reasoning

Tools & Equipment

1. Computer/IPad/Laptop
2. Scanner/Printer/Fax
3. Phone
4. Calculator
5. Vehicle