Patient Service Representative - Patient Registration

Description

In this role, you will be responsible and accountable for coordinating the information and support necessary to facilitate efficient patient flow within both the Swedish Medical Center and the Emergency Department. You will serve as a key resource for patients, families, and visitors-providing assistance, guidance, and solutions with professionalism and compassion.

Key Responsibilities:

• Frontline Customer Service: Provide welcoming reception and registration services to all patients and visitors.
• Patient Intake & Documentation: Interview patients and families to obtain required demographic and financial information; complete all consents; collect and secure valuables and deposits; escort or direct patients as needed.
• Billing & Insurance Support: Act as the initial point of contact for patient and visitor questions regarding billing, insurance, and collections.
• Financial Assistance: Assist patients seeking financial aid by processing necessary documentation and helping identify alternate sources of coverage, including payment arrangements for privatepay accounts.
• Registration Expertise: Serve as the POS team expert to facilitate all aspects of patient registration throughout their hospitalization.Care Coordination: Work closely with physician offices and POS team members to resolve coverage issues and ensure timely, accurate patient information flow.
• Quality & Improvement: Participate in quality improvement initiatives within the Medical Center and Emergency Department.
• Special Assignments: Perform special project tasks as directed.
• Flexibility: Step in to cover occasional unscheduled shifts or partial shifts due to urgent needs or staff shortages, including assisting in finding coverage when necessary.

Providence Swedish caregivers are not simply valued - they're invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Preferred Qualifications:

• Associate's Degree
• Two (2) years experience in a medical setting with inpatient or outpatient admitting
• Patient Registration or financial counseling or insurance and medical terminology experience

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we're dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.

Requsition ID: 413481

Company: Swedish Jobs

Job Category: Patient Services

Job Function: Clinical Support

Job Schedule: Part time

Job Shift: Day

Career Track: Clinical Support

Department: 3901 SFH PATIENT REGISTRATION

Address: WA Seattle 747 Broadway

Work Location: Swedish First Hill 747 Broadway-Seattle

Workplace Type: On-site

Pay Range: $28.96 - $40.08

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.