Customer Service Rep

Position Summary

Receive customer orders, prepare quotations, process documentation and expedite shipments of products effectively and economically while maintaining premier customer service.

Responsibilities

Support and adhere to Parker's Code of Ethics, ISO requirements, policies, and procedures and observe housekeeping guidelines. Other duties and responsibilities may be assigned.

Essential
* Plan and arrange work, receive and process customer orders and inquiries, review and check data to verify accuracy.
* Interpret and determine applicable products, refer to parts and price lists, enter specifications data into the computer system or manually prepare estimates, quotations or proposals.
* Review customer order status; keep abreast of inventory status and manufacturing conditions to be able to react to meet customer requirements.
* Analyze order specifications and determine documentation and special handling requirements consistent with domestic and foreign trade regulations.
* Prepare documentation such as shippers' letter of instructions, certificates of origin, and similar documents to accompany international shipments.
* Coordinate and expedite orders in conjunction with production control and shipping to ensure timely completion and shipment.
* Respond to inquiries regarding pricing, order status and changes, product availabilities and product information, and suggest substitution.
* Provide timely information to the customer's satisfaction including requests for literature and product specifications.
* Determine most economical shipping method to best serve customer needs.
* Interpret or contact engineering and application personnel to determine applicable products according to customer information.
* Trace delayed, lost or incomplete shipments, investigate circumstances and provide requested information to the customer.
* Compose correspondence related to export customer service.
* Prepare and maintain various records, reports and files.

Ability to work in a KPI focused environment and produce efficient performance skills.

Customer friendly and service oriented soft skills, accompanied by a positive attitude.

Able to multi-task and transition successfully using multiple resource tools and programs.

Self-motivated team player who demonstrates accountability and proactively initiates problem solving to reduce escalations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Requires a college degree or a combination of experience and education. 1-3 years customer service experience in a manufacturing environment preferred. Strong communication skills required along with experience using Excel, PowerPoint and Word, and AS400 exposure. Spanish/English bilingual skills (verbal and written) preferred for communication with international customers.
Language Skills: Ability to read and comprehend written and oral instructions, short correspondence, and memos and to write simple correspondence. Ability to communicate information in one-on-one situations to customers and other associates, managers, and supervisors to share information, solve problems and train. Good telephone communication skills.
Spanish/English bilingual skills (verbal and written) preferred for communication with international customers
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Certificates, Licenses, Registrations: N/A
Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with issues requiring flexibility and judgement to resolve customer problems.
Other Skills and Abilities: Ability to operate various office equipment and proficient in a variety of software programs used in the department. Requires a good understanding of company products.
Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to sit; frequently uses hands to finger, handle, or touch objects, tools, or controls and talk or hear; and is occasionally required to stand and walk. Specific vision abilities require close vision.
Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate regularly works in a general office environment and occasionally has exposure to moving mechanical parts and comes in contact with water or liquids, fumes, and chips.
The noise level, while on the production floor, is usually loud. The noise level in the office environment is usually moderate.

Closing Statement

Additional Comments:
The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodation so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Pay, Benefits, Work Schedule

Competitive Compensation

• Pay Range: $21.69/hr to $36.15/hr
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.
  

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission