Senior Client Advocate - Reinsurance (Facultative)

Senior Client Advocate - Facultative Reinsurance

This a hybrid role with the flexibility to work both virtually and from our Miami office

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Aon is a leading global professional services firm providing a broad range of Health, Wealth, and Career solutions. Our 50,000 colleagues in 120 countries empower results to advise clients using proprietary data and analytics to deliver insights that improve performance and governance.

Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

What the day will look like

The Senior Client Advocate at Aon is a client-facing role responsible for ensuring exceptional client service. This position involves coordination with team members from start to finish, including receiving client submissions and finalizing agreement documents.

Senior Client Advocates serve as relationship managers between clients and brokers and ensuring compliance with regulatory and company policies.

Senior Client Advocates collaborate with internal teams such as Client Services, Accounting Advocates, and Compliance to develop account-specific strategies and maintain operational efficiency. They also mentor junior colleagues, including Client Advocate Trainees, by providing training and guidance on Aon's proprietary systems, compliance procedures, and best practices in reinsurance broking.

• Learns and retains knowledge of the reinsurance broking process without supervision.
  • Receipt of submission from client
  • Request for quote from reinsurer
  • Quote from reinsurer and to client.
  • Firm order from client and to reinsurance market(s)
  • Invoicing
  • Evidence of Cover document production
• Learns and applies knowledge of Aon's proprietary systems
• Independently works with client services to answer queries.
• Work with Internal Audit to file documentation and adhere to company compliance policies
• Attends prescribed Aon My Learning courses.
• Independently corresponding Accounting Advocates, Client Service Team, and other internal colleagues on account specific client strategies.
• Without assistance and overview, learn to demonstrate pro-active engagement and communication with clients and broker teams.
• Review and analyse claim details - Compare loss summaries from previous years to assess trends, identify discrepancies, and provide insights that support underwriting and placement decisions. Ensure accuracy in claims data and collaborate with brokers to address any client concerns related to past or ongoing claims. Prepare final client documentation and finalize within the system.
• Prepare final client documentation and finalize within the system.
• Accountability over account management, which includes supporting pre and post reinsurance placements.
• Ability to communicate with clients and markets. Act as a liaison between brokers, clients, and markets, effectively communicating placement strategies, client needs, and market conditions. Provide clarity on coverage structures, terms, and negotiations to ensure placements align with client objectives and market standards.

Skills and experience that will lead to success

• Proven analytical skills - prior analytical and problem-solving experience from academic and/or business environment
• 3+ years relevant work experience in the insurance or reinsurance industry
• Coding experience is a plus
• Bilingual candidates (Spanish & English) are highly preferred
• Working knowledge of Microsoft products, with intermediate proficiency in Excel and PowerPoint; working knowledge of Access is a strong plus.
• Strong organizational skills including the ability to manage multiple assignments, work well with minimal supervision and meet deadlines in a timely manner
• Bachelor's degree in Business, Risk Management, Mathamatics, a related field or equivalent years of industry experience required

How we support our colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts,employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $65,000 to $90,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

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