Business Analyst Comm Desk | Operations Continuity/DEAP Analyst

Are you an effective communicator who can assess problems quickly and
make critical decisions? Do you value collaboration, transparency, and problem-solving? Are you a critical thinker and a team player? If so, you can thrive on the Communications Desk team at Spectrum.

At Spectrum, we keep millions of customers connected across our 41-state footprint. The Communications Desk team analyzes service issues, dispatches the appropriate fix agents to solve problems immediately, and keeps internal groups alerted and informed at all times. Our diligent monitoring of all customer experience touchpoints helps to deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Comm Desk Business Analyst you'll be responsible for executing detail-oriented and time-sensitive documentation with excellent communication skills and a customer centric focus to drive Spectrum's Customer Commitment, making a difference in the lives of our customers every day.

HOW YOU'LL MAKE AN IMPACT

• Compiling, analyzing, interpreting, and presenting data, both written and verbally, related to current and future operation
• Creating Executive-level reports, charts, graphs, and presentations to aid in proposing new strategies for successful business changes
• Managing day-to-day operational aspects of disaster event management to ensure successful implementation of project tasks and customer treatments including time-sensitive and critical deployment strategies
• Recommending use of new technology or existing technology alternatives to solve problems or make improvements
• Assisting in business process redesign and documentation as needed for new technology and process related to the Disaster Events Action Plan program

In this role you'll be accountable for Business Continuity and Incident Response plans, directing work efforts, reviewing integrated project timelines, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate. You'll excel if you can collaborate cross-functionally, adapt to change, and handle multiple projects and priorities simultaneously. You'll develop skills that are transferable to other areas of Spectrum for a meaningful, long-term career.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • Business analysis or related experience: 2 years or more
• Education:
  
  • Bachelor's degree in business or related field or equivalent experience
• Skills:
  
  • Comprehensive knowledge of software applications such as Word, Excel, PowerPoint, etc.
  • Procedural documentation and project implementation experience
  • Demonstrated customer service and peer-to-peer leadership abilities
  • Exhibit excellent executive-level presentation skills
• Abilities:
  
  • Quickly identify business problems & opportunities
  • Prioritize & organize effectively
  • Analyze & interpret data, communicate clearly both orally and in writing
  • Utilize critical thinking to make decisions and solve problems while working under pressure
  • Demonstrate technical concept writing and draft process documentation
• Schedule:
  
  • 3rd shift between 12pm and 10pm with 1 weekend day
  • Bi-weekly on-call schedule requiring 24 hours, 7 day a week availability to resolve an issue that may occur
  • Four in-office days weekly