Patient Accounting Collections Specialist I-ABQ
 Presbyterian Healthcare Services | |
life insurance
| |
 United States, New Mexico, Santa Fe | |
 Feb 28, 2026 | |
|
Location Address: Remote Office Santa Fe, NM 87501Compensation Pay Range: Minimum Offer $15.87 Maximum Offer $23.04 Now Hiring: Patient Accounting Collections Specialist I-ABQSummary: Follows-up, collects, and resolves all outstanding accounts receivable. Performs a variety of duties including accounts receivable follow-up, customer service, correspondence response, and daily reconciliation of activities. Meets established guidelines to ensure timely and accurate reimbursement for all billed charges. Type of Opportunity: Full time Job Exempt: No Job is based: Remote Workers New Mexico Work Shift: Days (United States of America)Responsibilities: * Performs accounts receivable follow-up activities for their assigned work queues and/or miscellaneous A/R reports.* Responsible for contacting insurance companies, patients, and employers regarding outstanding claims. * Responsible for providing any information (medical records, itemized statements, etc) requested by insurance companies to process claims. * Must maintain a system to ensure timely follow up is completed for each outstanding claim. * Responsible for identifying and reporting insurance payor issues to lead, providing all pertinent information to include examples, correspondence, EOBs, claims, etc. * Consult with lead regarding next steps with difficult claims. * Must communicate all issues to teammates and Follow-up & Collection Supervisor. * Refer accounts, in accordance with PHS guidelines, to leadership for adjustment, agency placement or attorney referral. * Cross train in the various Patient Accounting Department areas to be completely familiar with all aspects of patient accounting functions as they relate to collections. * Perform other duties as assigned by the Follow-up & Collection Supervisor and/or Manager. * Document accounts in accordance with established PHS policies and procedures. * Effectively operates and is familiar with various computer systems. These may include the following: Epic, FinThrive, FISS/DDE, Presbyterian Health Plan Provider Portal, Payer portals, Microsoft Office Suite. * Must be an effective team member with great communication skills. * Must participate in team meetings and communicate work related ideas and concerns proactively. * Must develop and maintain positive working relationships with team members and all PHS departments. * Ensures that goals and objectives are met in conformity with PHS policies and procedures and CMS compliance rules and regulations. * Maintains strictest confidentiality, adheres to all HIPAA guidelines/regulations. Qualifications: High School diploma or GED required.Less than 1-year healthcare clerical or customer service experience preferred. Must be passionate about contributing to an organization focused on continuously improving patient experiences and the health of our community. Experience with Microsoft Office Suite products preferred. Excellent organizational, problem-solving, verbal and written communication skills, along with, attention to detail and the ability to interact effectively with other functional areas and management teams are required. Must have a strong work ethic and demonstrated ability to work effectively in a team environment. Must be able to prioritize and manage a high-volume, workload. Must be able to work in a fast-paced environment and contend with continually changing payer regulations and requirements. Basic knowledge of ICD-10, HCPCS, CPT codes, Revenue Codes, UB04 and HCFA 1500 claim forms and an understanding of electronic processing of 837 and 835 is preferred. Basic knowledge of Coordination of benefits and the Medicare MSPQ preferred. Must have basic knowledge of various payer requirements, claim submission processes for major insurances carriers and intermediaries. Must have basic knowledge of the revenue cycle processes. Must have the ability to provide a high-speed DSL or cable modem for a home office. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Must be able to provide a confidential workspace that is HIPPA compliant and free from distractions. All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Why work at Presbyterian? About Presbyterian Healthcare Services Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services | |