IT Support Technician II

and The MTK Technician supports the IHS PATH EHR MTK Team. The technician will be responsible for setting up and configuring MTKs on location, imaging devices, establishing network connections, installing software, and performing troubleshooting as needed, while ensuring kit inventory accuracy. This role also assists with various tasks assigned by the IT Logistics Manager and collaborates with site personnel to support IT-MTK related activities. Responsibilities include verifying records, inspecting shipments for quality and accuracy, and documenting any discrepancies. The technician must possess strong technical skills, including hardware setup, networking, software installation, and proficiency with Microsoft Office applications.

Compensation & Benefits:

Pay commensurate with experience.

Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

IT Support Technician II Responsibilities Include:

• Set up, configure and teardown of MTKs on location, including hardware assembly and software installation.
• Image devices and ensure proper system configuration.
• Establish network connections and verify connectivity for MTKs.
• Install required applications and perform troubleshooting for hardware and software issues.
• Verify kit inventory accuracy and maintain detailed records.
• Report the status of all MTK setups, incidents, requests, and issues with IT Logistics Manager.
• Coordinate with IHS entities to resolve technical issues and ensure successful MTK deployments.
• Troubleshoot, prioritize, research, and document user problems thoroughly and accurately within tickets. If unable to resolve an issue, escalate to the proper higher-tier team in accordance with escalation guidelines.
• Provide end-user support for hardware, software, and associated peripherals supporting the MTK.
• Receive and inspect incoming shipments for quality and accuracy, document any discrepancies.
• Package parts securely for outgoing shipments.
• Keep work area clean and organized.

Administrative Clerk Experience, Education, Skills, Abilities requested:

• A Bachelor's Degree in Information Systems, business, Communications or related field is preferred or four (4) to six (6) years of equivalent experience.
• Must possess a valid PIV or ability to acquire one at start of employment.
• Demonstrated incident, problem, and request management processes leveraging the Information Technology Infrastructure Library (ITIL) service framework and best practices.
• Experience working in IHS environment
• Microsoft applications (Excel, Word, PowerPoint, etc.)

Company Information:

Cherokee Nation Integrated Health (CNIH) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNIH, visit cherokee-federal.com.

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Cherokee Federal is a military-friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Similar searchable job titles:

• IT Support Specialist II
• IT Support Analyst II
• Help Desk Technician II
• Service Desk Technician II
• Desktop Support Technician II

Keywords:

• Troubleshooting
• Incident Management
• Request Fulfillment
• Escalation
• Knowledge Base

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-emplothe yment qualifications of Cherokee Federal.