New

Waiver Operations Manager

Versability Resources
$75000-85000
United States, Virginia, Newport News
Mar 03, 2026
Position Purpose: The Waiver Operations Manager is primarily responsible for overseeing the operations of the residential and Envisions programs in the Community Living Department. The incumbent oversees DD Waiver funded services to ensure compliance with regulatory entities: DBHDS Licensure, DMAS, HCBS and Human Rights. Primary Duties: Provide supervision and oversight to Residential Supervisors, Waiver Day Program Supervisor, and others as designated by the Director of Community Living Oversees incident reporting and administration and ensures the implementation of medical or programmatic follow up as needed Ensure compliance to local, state and federal regulations and that of accrediting bodies Assists with on-site visits by local, state, and federal agencies and coordinate responses from reviews, as needed Develops, implements and monitors a system to ensure orientation and training of employees meets regulatory requirements Supervises and provides leadership for personnel including assistance in the hiring process, scheduling work, time management, and performance evaluations Develops, implements and maintains a system of meeting staffing requirements in all programs Chairs interdisciplinary team meetings for individuals within the Community Living program, as needed Monitors completion of ISPs, quarterly reviews and service authorizations in WaMS Monitors and ensures that programmatic, medical, dietary, and vocational aspects of individuals care meet require standards of quality care Participates in the admission/discharge process for Waiver programs Assists in the development and implementation of electronic data and record systems Participate in the development of budgets, variance meetings. and monitors the overall financial management of the department Oversees all aspects of operations, including maintenance, housekeeping, and repairs of operations Prepares statistical reports, correspondence, and other data as required Serves on the Community Living Quality Assurance Team ensuring the effectiveness and quality of program operations as needed. Serves as a liaison for VersAbility Resources with Local Human Rights Committee to present program, behavioral, and/or treatment plans for committee approval and/or to represent the Community Living program as needed Participates in Community Living Administrative On-Call Assumes responsibilities in the absence of the VP of Community Living as needed Assists in planning for program expansion and evaluating the Waiver programs Follows the policies and procedures of VersAbility Resources Provide support for community integration efforts and HCBS Rights Compliance Performs other duties as assigned. Qualifications/Skills Knowledge & Abilities: Education: Bachelor's degree in human services, psychology or a related field preferred. Must be able to maintain CPR, CPI, first aid and medication administration certifications on an ongoing basis. Experience: Three to five years' experience working with adults with intellectual and/ or developmental disabilities. Two years' supervisory experience with interpreting and implementing regulations, designing and implementing programs, and other equivalent experience that would enhance this position. DD Waiver experience and residential experience preferred. Skills Knowledge & Abilities: Ability to administer a systems approach Ability to lead teams with varying purposes Ability to foster positive relationships Ability to guide programs through change Ability to multitask Ability to implement a QMS Anility to administer regulations and standards Ability to manage work/priorities Knowledge of federal assistance programs Knowledge of supervisor/employee training techniques Knowledge of industry best practices/standards Knowledge of licensing requirements for programs Knowledge of certification requirements for programs Knowledge of accreditation requirements for programs Knowledge of behavioral health Knowledge of developmental services Knowledge of legal requirements for programs Knowledge of regulatory requirements for programs Skill with written communication Skill with oral communication Skill with interpersonal skills Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. Accountability- Exhibits a willingness to accept responsibility and be held accountable for actions Building Alliances- Works to build a culture of helping others; expresses appreciation when others are doing a great job; praises people publicly wherever they work in the organization Coaching and Mentoring- Coaches to improve concrete issues such as managing more effectively, speaking more articulately, and improving strategic thinking. Develops mentoring relationships where the mentored individual feels comfortable sharing issues related to work/life balance, self-confidence and self-perception Change Management- Willing and cooperative when change is called for; champions change when it is necessary; prepares and supports others to make change successful. Communication- Communicates effectively in all forms Computer Literacy- Uses technology to be a participating, vital member of the team Decision-Making- Makes timely decisions while exhibiting judgement and a realistic understanding of the issues; uses reason, even when dealing with emotional topics. Draws, correct and realistic conclusions Developing Others- Selects and retains a superior workforce; promotes the development of others to achieve maximum potential Ethics and Integrity- Exhibits uncompromising integrity and commitment to the organization's values, human resource principals and business conduct policies; builds trust and instills self-confidence through mutually- respectful, ongoing communication Financial Awareness and Responsibility- Actively seeks opportunities to optimize financial costs and investments when making decisions that have a financial implication Intellectual Capacity- Assimilates and synthesizes information rapidly; recognizes the complexity in issues, challenges assumptions and faces up to reality. Capable of handling multiple, complex and paradoxical situations Leadership- Achieving results through people by successful objective-setting, performance review, motivation, delegation, team building, commitment gains and empowerment Mission-Centered Thinking- - Completes tasks and responsibilities in a manner that advances the mission of the organization Organization- Sets priorities and defines actions, time and resources needed to achieve predefined goals People Development- Demonstrates the ability to understand the needs, interests, strengths and weaknesses of others, and to utilize this information for contributing to the growth and development of others. Gives and seeks open and authentic feedback Professionalism- Thinks carefully about the likely effects on others of one's words, actions, appearance and mode of behavior *Vision and Strategy- Creates and communicates a customer-focused vision, organizationally aligned and engaging all employees in pursuit of a common goal Environmental: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as books, small parts, driving an automobile, etc. No special physical demands are required to perform the work. VersAbility Resources is an Equal Employment Opportunity/Affirmative Action employer: EOE/M/F/Disability/Vet/Drug Free Workplace"VersAbility Resources - Serving People with Disabilities of All Ages - is a national nonprofit organization based in Hampton, Virginia, committed to empowering people with disabilities to live, work, and thrive as active members of our communities. Serving over 1,500 individuals and their families annually, VersAbility offers a comprehensive range of programs and services, including early childhood, residential, day support, workforce training, and diverse employment opportunities. VersAbility is committed to a drug-free workplace in line with the Drug-Free Workplace Act of 1988, ensuring a safe, productive environment. It also promotes equal opportunity for all, offering reasonable accommodations for individuals with disabilities to perform job duties. For assistance with applications, people can contact 757-896-6461.