Description
Schedule
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Mon - Fri 8a-5p, Alt Saturdays 9a-3p (40 hours) |
What You'll Do
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Essential Functions:
As an intern, you will work directly with the Service Desk team and learn how to:
Daily Responsibilities
- Intake incoming phone calls and perform Tier 1 troubleshooting
- Submit tickets for escalation to Level 1/Level 2 support teams
- Review and comment on incoming tickets to gather triageready information
- Escalate issues to other IT teams via chat, email, or the ticketing system
- Provide excellent customer service to end users through written and verbal communication
- Assist with documentation for enduser education and internal process updates
Exposure & Learning Opportunities
- Shadow Level 1 and Level 2 Service Desk agents and learn troubleshooting techniques
- Observe and participate in real-time problem-solving during company integration activities
- Learn how to read, follow, and maintain IT documentation in a live support environment
- Gain experience with enterprise tools such as Microsoft 365, ticketing systems, remote assistance tools, and device operating systems
- Build professional relationships with stakeholders across multiple departments
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What You'll Need
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- Ability to commit to one of the full internship program periods: May 18 through August 14 or June 1 through August 21
- High school diploma or equivalent
- Currently enrolled in an undergraduate or graduate program in a field related to Information Technology, Computer Science, Information Systems, Cybersecurity
Demonstrated interest in IT, technical support, or enterprise technology environments (interest in banking or financial services is a plus, but not required)
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As an Intern, You Will
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- Gain handson experience in an IT support environment.
- Strengthen your teamwork and collaboration skills
- Develop insight into the financial services industry
- Expand your professional network through frequent networking and learning events
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What We Do
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DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position.
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Expected Pay Range
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$20.00
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#INDLW Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Digital Federal Credit Union
Mar 03, 2026