New

Patient Care Coordinator

TEKsystems
$19.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Racine
Mar 04, 2026
Patient Care Coordinator - Healthcare Office (Racine, WI) Pay: $19-$21/hr \| Full-Time \| Contract-to-Hire Schedule: Monday-Friday (Two shift options) + At least ONE weekend day preferred Are you passionate about helping patients and delivering excellent customer service? Join a closeknit, teamoriented healthcare office in Racine where your work truly makes an impact. This role is perfect for someone who thrives in a fast-paced environment, enjoys problemsolving, and wants a longterm career opportunity in patient support and medical administration. What You'll Do As a Patient Care Coordinator, you'll play a key role in supporting patients, processing orders, and ensuring documentation accuracy. Daily responsibilities include: Patient & Customer Support * Handle ~30 inbound calls and 40-50 outbound calls daily * Assist walkin patients and provide exceptional inperson support * Communicate promptly with patients regarding referral updates and documentation needs * Resolve issues with professionalism and empathy Documentation & Order Processing * Complete DME (Durable Medical Equipment) order entry * Accurately process, verify, and submit documentation and authorizations * Work within multiple online EMR systems * Enter, review, and track pertinent patient and insurance information * Ensure all data meets payer and compliance guidelines Team Collaboration & Quality Assurance * Partner with Customer Service and Management to identify trends * Request new insurance carriers be added to internal systems when needed * Maintain detailed call documentation following SOPs * Meet quality and performance expectations consistently * Utilize internal tools and resources, including authorization guidelines, insurer requirements, fee schedules, and more What Makes This Opportunity Great Small, friendly, collaborative team - everyone supports each other Bright, clean workspace with your own workstation, headset, and monitor Contract-to-hire with excellent conversion benefits When hired directly: Medical, Dental, Vision, 401(k), PTO Office culture includes celebrations, outings, potlucks, and team-building events Stable schedule with two shift options: * 8:30 AM - 5:00 PM * 10:30 AM - 6:00 PM What We're Looking For Must-Haves * 1+ year of customer service or call center experience (40+ calls/day environment) * Strong multitasking, time management, and problemsolving skills * Comfort navigating computer systems and Microsoft Office * Professional communication skills (phone, email, in-person) Nice-to-Haves * DME or healthcare experience * Bilingual (especially Spanish) * Office/administrative support background Work Location Racine, WI - Onsite Job Type & LocationThis is a Contract to Hire position based out of Racine, WI. Pay and BenefitsThe pay range for this position is $19.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Racine,WI. Application DeadlineThis position is anticipated to close on Mar 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.