New

Patient Support And Document Specialist

TEKsystems
$18.50 - $19.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Nebraska, Kearney
Mar 04, 2026
Role Overview We are seeking a Patient Support & Documentation Specialist to assist patients throughout the full intake and equipmentordering process. This role handles inbound and outbound calls, reviews documentation, verifies insurance, processes orders, and schedules patients for medicallynecessary equipment. Ideal candidates are patientfocused, organized, and comfortable working in a fastpaced healthcare support environment. Key Responsibilities Patient Communication & Call Handling * Respond to incoming calls and emails quickly while meeting service performance targets * Make outbound calls to gather missing information, confirm patient details, or follow up on referrals * Clearly explain equipment orders, next steps, and patient financial responsibility * Provide accurate information about products, services, and support options Order Entry & Documentation * Evaluate referral documentation for completeness and accuracy * Enter and process patient orders according to established procedures * Maintain thorough and accurate call documentation * Ensure all forms and records meet compliance standards Insurance & Authorization * Verify patient insurance eligibility and benefits * Identify copays, coinsurance, deductibles, and coverage requirements * Obtain preauthorizations when required * Submit physician orders to insurance carriers and follow up on pending approvals Administrative & Support Tasks * Track pending orders and ensure timely followup * Route calls to appropriate teams or departments * Maintain uptodate knowledge of products and services offered Required Skills & Experience * Customer service or call center experience * Medical office, patientcare, or healthcare support experience preferred * Strong attention to detail with documentation and data accuracy * Ability to manage high call volumes and multitask * Professional communication and strong problemsolving skills Preferred Qualifications * Handson patient care experience * Experience with CPAP, respiratory equipment, or DME products * Prior insurance verification or healthcare documentation knowledge Experience Level Entry Level - training provided; healthcare experience strongly preferred. Job Type & LocationThis is a Contract to Hire position based out of Kearney, NE. Pay and BenefitsThe pay range for this position is $18.50 - $19.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Kearney,NE. Application DeadlineThis position is anticipated to close on Mar 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.