New

Technical Support

TEKsystems
$20.90 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, West Bend
Mar 04, 2026
* Technical Helpdesk Consultant - Hybrid \| 1+ Year Experience * Schedule: On-site 3 days per week after training (hybrid) Experience: 1+ year technical helpdesk/service desk Type: Full-time, long-term contract (1 year+) * Overview* Are you ready to take the next step in your IT support career? We're looking for an energetic and driven Technical Helpdesk Consultant to join a fastpaced, collaborative IT team. In this role, you'll be the frontline hero-providing phone, chat, and remote support to users and solving a wide range of technical issues. If you enjoy problem-solving, delivering great customer service, and being part of a team that values continuous learning, this is the place for you! * What You'll Be Doing* * Providing phone, remote, and chat support to end users * Troubleshooting Windows OS, software issues, and basic hardware problems * Supporting printers, VPN, DNS/DHCP questions, and user connectivity issues * Managing user accounts and permissions via Active Directory * Resolving tickets using a professional ticketing system * Collaborating with teammates to ensure a smooth IT support experience * Top Skills We're Looking For* * Windows troubleshooting * Remote support * Printer troubleshooting * Active Directory * Ticketing systems * VPN & DNS support * Additional Qualities That Shine* * Strong customer service mindset * Clear, friendly communication skills * Ability to remain calm under pressure * Solid problem-solving instincts * Dependability and punctuality * Experience Level* Intermediate (1+ year of service desk or technical helpdesk experience required) Job Type & LocationThis is a Contract position based out of West Bend, WI. Pay and BenefitsThe pay range for this position is $20.90 - $20.90/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in West Bend,WI. Application DeadlineThis position is anticipated to close on Mar 12, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.