Director of SAP Customer Enablement (Quote to Cash Process)

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Please Note: At this time, we are unable to provide visa sponsorship for this role. Candidates must be authorized to work in the United States without sponsorship now or in the future.

We are looking for a driven individual to join our team and directly lead a team tasked with the introduction of new digital business processes. Interfacing directly with business unit, business unit IT leadership and our stakeholders, you will be responsible for ensuring the right business solution is identified, developed, and deployed. This unique role is customer focused, value oriented and will provide you with the opportunity to demonstrate and grow your problem solving and technical capabilities while learning about A. O. Smith end-to-end business processes and go-to market strategy.

To be successful in this role you will need to have strong communication and leadership skills, a solutions mindset, possess a natural curiosity, and SAP technical and other related solutions capabilities expertise. You will lead a team that is focused on quote to cash business processes and achieving a world class end to end processes vision and strategy by leveraging technology and problem-solving skills. The work that you perform and the outcomes you deliver will have a tangible impact on our ability to succeed and grow in the rapidly changing digital landscape.

Primary Accountability

• Serve as the technical leader and liaison between the business units, business unit IT and IT for all quote to cash business processes & solutions
• Conduct regular sponsor and stakeholder engagement to provide project and timeline updates, discuss their needs and strategic requirements, and to provide feedback on how technology can be used to support organizational success
• Identify business process simplification and optimization opportunities by leveraging Lean and Agile methodologies

• Developing and leading implementations for successful delivery of solutions internally and/or managing external software vendors and service providers
• Leadership and development to the technical team; integrate technical expertise and business understanding to create superior solutions for the company and customers. Consults with team members and other organizations, customers and vendors on complex issues. Mentor others in the functional and technical community

• Develop and manage project plans, schedules, and quality gates to track the progress of projects

Key Responsibilities and Duties

• Directly support the creation of strategic roadmaps that align with long-term requirements
• Partner with Business Unit IT and cross-functional project teams to validate that requirements are included in the broader project scope
• Contribute to cross-functional efforts focused on optimization of ERP systems and associated business process optimization to enable operational efficiency and data visibility
• Work with BU IT to assess technology-enabled opportunities for process improvement, cost reduction, revenue growth, and operational risk mitigation

• Bachelor's degree in Computer or IT Sciences or equivalent degree.
• 12+ years' experience in companies that have successfully used IT as a business lever in driving optimization and change.

• 5+ years of functional/configuration experience in SAP (process related)
• 7+ years in a leadership role
• 3 Years of Agile methodology experience
• 3 life cycle implementations of SAP ECC / S4 in the lead role of the function strongly preferred

• Proven track record as a strong communicator; effective in matrix management, team building and development; experience engaging with and influencing senior leadership

• Strong understanding of process integration between other business process areas, including customer services, engineering and supply chain & operations
• A broad end to end process acumen of the business value stream and the process requirements that drive efficiency and increase productivity
• Strong understanding of SAP data elements associated with business processes
• Understanding of process integration points within SAP ECC and or S4
• Experience in leading and facilitating client workshops, interviews, etc. with multiple levels of an organization in a distributed environment (participants in multiple locations)
• Flexibility, adaptability, and process improvement approach
• Technical proficiency in Microsoft Office, Microsoft SharePoint
• Prefer experience with other supporting technology, for example Salesforce, Web Portals, etc.

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.