Security Officer - Command Center Dispatch

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Command Center Dispatch in Frisco, TX, you will serve and safeguard clients in a range of industries such as Food/Beverage, and more. Join Allied Universal as a Dispatch Officer at a fast-paced food and beverage location, where you will coordinate security-related calls, monitor cameras and alarms, manage access control and badge activity, and communicate updates to on-site teams. You will help maintain smooth operations through clear reporting, professional customer service, and quick, calm decision-making. Bring your reliability and integrity to a caring, team-focused culture that stays agile and innovative every day.

Position Type: Full Time

Pay Rate: $20.00 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to site personnel and visitors by following Allied Universal security-related procedures, site-specific policies, and/or emergency response activities appropriate to a food and beverage production or distribution location.
• Dispatch and coordinate responses to alarms, calls for service, and incident reports using radios, phones, and/or computer systems; maintain clear communication with onsite staff and responding agencies as directed.
• Monitor CCTV, alarms, and access control activity as assigned; report unusual activity and help to deter unauthorized access by escalating concerns through the chain of command.
• Respond to incidents and critical situations in a calm, problem-solving manner, documenting actions taken and relaying accurate information to supervisors and/or management.
• Complete shift activity logs, incident reports, and other required documentation; support shift transitions by briefing incoming personnel on open items and current conditions.

Minimum Requirements:

• Security Experience - 2+ Years.
• Access Control/Badge Experience - preferred.
• Customer Service Experience - preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.