Digital Transformation Analyst 4

The Office of Digital Transformation at Lam Research is responsible for the creation of next-generation business processes and the accelerated adoption of technology across the company. The Manager/Senior Manager, Digital Transformation, O2C Processes is a unique opportunity to transform a market-leading semiconductor company to scale for past and future growth at an unprecedented time in our industry.

best-in-class and innovative information system solutions and services. Together, we supportusers globally with data, information, and systems to achieve their business objectives.

The Manager/Senior Manager, Digital Transformation, O2C Processes helps drive the execution and delivery of digital transformation within a multi-year process and technology modernization program. This role is responsible for leading Global Customer Operations (GCO) through the migration from legacy ERP and CRM applications to new applications and integrations within all Opportunity to Cash (O2C) business processes.

The Manager/Senior Manager, Digital Transformation, O2C Processes acts as a business architect, ensuring that critical Sales processes are designed, tested, and deployed successfully in alignment with broader enterprise transformation goals.This position focuses on sales, business development and sales operations, ensuring seamless migration from legacy ERP & CRM systems to next-generation platforms and processes.

Candidates withsales operations / revenue operations / deal desk experience in a configure-to-order manufacturing environment would be ideally positioned to excel.

Program Leadership & Execution:
* Drive O2C workstream deliverables across the Account Team organizations and Business Development & Sales Operations (BDSO).
* Drive design and deployment of O2C modules and capabilities for the GCO organization while keeping customer impact in clear focus.
* Own testing readiness (SIT, UAT, regression) and cutover planning for business continuity for specified workflows.

Cross-Functional Alignment:
* Act as a business liaison between O2C and other workstreams (Plan-to-Fulfill, Idea-to-Retire, Quality, Record to Report, Customer Service & Support, etc.).
* Identify and escalate cross-functional risks and dependencies through the Program Management Office (PMO) and governance boards.
* Collaborate with cross-functional Business Unit & Workstream leaders to ensure O2C inclusion in all relevant release / launch preparations.

Process Reengineering & Optimization:
* Translate business requirements into future-state processes and technical design specifications in partnership with IT architects and ensure traceability of requirements through design, build, and testing phases using tools such as Jira and MS ADO.
* Lead process mapping workshops using standard process methodologies to define "as-is" vs "to-be" states.
* Identify and eliminate process pain points, inefficiencies, redundancies, waste and manual workarounds through automation and system enablement.
* Partner with IT architects to ensure processes are documented and fully embedded in system design.

Change Management & Readiness:
* Partner with Change Management leads to drive communications, training, and adoption for GCO.
* Support Release 1 stabilization as required and plan for future release readiness.
* Translate business risks (e.g., single points of failure, data retention rules, resource dependencies) into actionable mitigation steps.

Team & Stakeholder Leadership:
* Lead Subject Matter Experts (SMEs), technical teams, and offshore resources to deliver on assigned scope.
* Provide mentorship, coordination, and accountability across sub-teams (cutover, data migration, knowledge management, case management).
* Influence stakeholders and drive alignment with senior leadership.

• Bachelor's degree with 12 years related experience; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.
• 8-10 years of experience in sales operations / revenue operations / deal desk, or Digital Transformation in a global, complex capital equipment manufacturing environment.
• Hands-on experience withDynamics 365 Sales and/or Salesforce.com, CPQ, CLM, Jira, ADO, Signavio, and Visio.
• Strong understanding of process re-engineering, including sales, sales operations, contracting, and pricing.
• Skilled in program management: risk identification, governance, testing coordination, and cutover planning.
• Excellent stakeholder management and communication skills.
• Execution-focused with the ability to translate business needs into system designs.
• Ability to prioritize many competing objectives
• Strong problem solver who raises risks early and provides solutions.
• Influences and drives change by facilitating partnerships and alignment across the organizations.
• AI-Machine Learning concepts and experience with ML technology.
• Demonstrates a growth mindset and has an eye for the art of the possible.

Skills:

• Strong analytical and problem-solving abilities.
• Effective communication, influencing and interpersonal skills.
• Knowledge of industry trends and best practices relevant to the job.
• Effective project management skills
• Excellent analytical and problem-solving abilities.
• Ability to work collaboratively with cross-functional teams.
• Strong proficiency across the end-to-end manufacturing sales cycle.

Preferred Attributes:

• Innovative: Ability to think creatively and drive innovative solutions.
• Strategic: Strong strategic thinking and planning capabilities.
• Detail-Oriented: High attention to detail and commitment to accuracy.
• Leadership: Demonstrated personal leadership skills with the ability to influence and drive change.
• Familiar with sales contracts and sales processes.
• Strategic mindset paired with strong analytical thinking, business acumen, and decision-making skills.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.