Global Product Support Engineer 4

The Customer Support Business Group focuses on enabling our customers with premier customersupport throughout their lifecycle with Lam. We drive performance, productivity, safety, andquality of customers installed base performance and deliver service and lifecycle solutionsfor their most critical equipment and processes.

As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam's valued customers.

Job Responsibilities

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature and rapidly evolving.

Other Job Responsibilities

Work closely with a highly cross-functional team of development engineers to implement solutions to customer issues on aleading edgebig data platform. Perform user acceptance testing before deploying solutions to the field. Develop andimplement procedures for configuration and testing of systems.Createdocumentation highlighting root cause correctiveactions andensurethe developed solutions are actionable by our field service engineers. Ability to travel domestically and internationally to customer sites ifthe issue cannot be resolved remotely.

BS/MS degree in a computer science field or related discipline
Passionate about solving problems involving complex interrelated software systems
3+years experiencein software support and troubleshooting
Extensive programming background in one or more language (shell scripting, Java, SQL, Python, R)

Hands-On experience with IP networking and networking equipment (Switches, Routers, Firewalls,etc)
Experience with Microsoft Windows Server
Experience with Linux Command Line
Experience with Virtual Machines
Familiarity with Hadoop core services
Experience with messaging & complex file processing systems such as Flume, Kafka, and Solr
Good understanding of file formats including JSON and others
Excellent communicationskills and the ability to clearly, document, articulate, and share findings with the team

6+years experiencein Hadoop, HBase, Spark, Kafka, Solr
Prior Lam product support experience
Experience with Jira/Confluence
Experience with databases like Oracle, Postgres, HBase
Experience (or at least familiarity) with relational database schemas
Experience with semiconductor capital equipment systems, SECS/GEM, factory automation, and data storage
Experience with Kubernetes and Docker.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.