New

Scheduling Supervisor

US Oncology Network-wide Career Opportunities
life insurance, paid time off
United States, Kansas, Wichita
Mar 14, 2026
Overview The Cancer Center of Kansas (CCK) is seeking a full-time, on-site Scheduling Supervisor to join our team in our Wichita, KS offices. The typical work week is Monday through Friday, 8:30 AM - 5:00 PM with no major holidays, no on-call and no weekends. As part of The US Oncology Network and with over 40 years being established in Kansas, CCK delivers quality, personalized cancer care to communities across the state. Our physicians and staff treat patients in over 18 locations throughout the state. Our management and physician teams continue to be recognized in our communities for Excellence in Healthcare! With our mission in mind, we value each and every employee for their life-saving expertise and the role they play in making our patients' lives as easy and comfortable as possible. Our employees are our most valuable resource. They help us create and continue to deliver on our mission. In CCK's partnership with the US Oncology Network, one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America and supported by McKesson Corporation, we are able to extend an extremely competitive offering of benefits to employees, including: Medical Health Care Dental Care Vision Plan 401-K with a matching component Life Insurance Short-term and Long-term disability FSA and HSA Legal Insurance Competitive Paid Time Off Plan Wellness & Perks Programs What does this position entail? Responsible for overseeing the daily operations of the scheduling staff and their functions across all locations. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of scheduling team personnel and directly oversees and develops scheduling-related responsibilities to optimize workflows and support patient access to the clinic, maintaining high service standards. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards. Responsibilities The essential duties and responsibilities of this position are: Supervise all scheduling functions. Oversee and assist in onboarding and training new scheduling staff members, delegating appropriate training tasks. Ensure team compliance with all relevant organizational and Network policies, procedures, OSHA, and HIPAA regulations. Serve as a liaison between scheduling staff, patients, and other departments to facilitate clear and timely communication as needed; escalates to the manager if there are issues or concerns that require decision making beyond daily operations. Direct any concerns or communications involving providers to the manager, ensuring such matters are handled at the appropriate management level. Provide departmental support as a backfill when staffing levels require additional coverage. Maintain knowledge of all workflows and systems the staff are responsible for using in their role. Maintain proactive awareness of staffing levels to ensure adequate daily coverage and optimal productivity. Communicate clearly and consistently with the team regarding workflow updates, policies, procedures, meetings, and other operational changes. Provide support to team members, addressing interpersonal issues professionally and confidentially and escalating to leadership when necessary. Uphold strict confidentiality in all matters related to personnel, patient, physician and leadership-level information. Assign and adjust duties to balance workload effectively while fostering a collaborative, team-oriented environment. Contribute to the development and continuous improvement of scheduling workflows, policies, and procedures to enhance quality and efficiency. Monitor team performance and productivity, identifying areas for improvement and recognizing achievements. Conduct regular performance evaluations and deliver constructive feedback to support professional growth. Promote a culture of continuous learning and development through coaching and mentorship. Serve as a liaison between the scheduling team and upper management to ensure alignment and effective communication. Demonstrate a thorough understanding of team roles and responsibilities to provide hands-on support when needed. Ensure all scheduling-related equipment and systems are properly maintained and fully operational. Coordinate scheduling and coverage adjustments to support team operations. Provide direct support to schedulers, offering guidance and troubleshooting or training assistance to optimize workflow efficiency. Demonstrate knowledge of and adhere to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient's records and information. Attends required, applicable meetings. Remains current on all compliance requirements. Ensures all applicable policies and procedures of the company and Network are followed. Performs other tasks as reasonably requested or assigned. Supervisory Responsibilities: Scheduling personnel. Qualifications The ideal candidate for the position will have the following qualifications: Minimum Qualifications: High school degree or equivalent. Minimum three years of office experience, preferably in a medical office setting. Experience with coordinating or supervising is preferred but not required. Physical Demands of the Job: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. Work Environment: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.