Staff Experience Designer

Job Description:

Title: Staff Experience Designer
Location: Remote US or Canada

Reports to: Director, Product Design
Vacancy: This is an existing vacancy

We're looking for a Staff Product Designer who thrives in complexity and thinks in systems, not just screens. You'll help shape the future of JD Power's datadriven products and platform-turning complex enterprise workflows and analytics into experiences that feel clear, intuitive, and genuinely useful.

This isn't just about designing features. It's about stepping back to see how everything connects-defining frameworks, aligning teams, and shaping direction. You'll partner closely with Product, Engineering, Data, and business leaders to clarify ambiguous problems and turn them into thoughtful, highimpact solutions across multiple products.

You'll raise the bar for design across the organization-mentoring others, evolving our design system, and helping teams move faster without sacrificing quality. The role demands a balance of systems thinking, strong visual craft, meticulous attention to detail, and productlevel decisionmaking, with the ability to operate autonomously in ambiguity. You'll work primarily in Figma and Adobe CC, incorporating AIenhanced workflows where they accelerate insight or polish.

• Bring clarity to complex, dataheavy enterprise workflows and reduce cognitive load.

• Shape cohesive, crossproduct journeys that scale across the platform.

• Improve consistency and velocity by evolving reusable patterns and frameworks.

• Connect UX decisions to measurable business outcomes and customer value.

• Elevate the quality bar across teams through mentorship, critique, and system governance.

Your impact won't just be in what ships-it will shape how we think about and build products over time.

• Lead large, multiproduct initiatives from early discovery through delivery.

• Frame ambiguous problems, align stakeholders, and chart a clear path forward.

• Design scalable interaction models for complex B2B analytics tools.

• Create crossproduct journeys that feel cohesive and intentional.

• Partner with Product to define goals and success metrics; ensure design supports business outcomes.

• Collaborate with Engineering to translate ideas cleanly into implementation and drive design QA.

• Evolve the design system (patterns, tokens, documentation) to reduce duplication and increase velocity.

• Facilitate thoughtful critiques and design discussions; mentor designers in craft and systems thinking.

• Leverage AIenhanced workflows where they accelerate exploration, iteration, or polish.

• 8-10+ years designing complex digital products, ideally in enterprise or B2B environments.

• Portfolio demonstrating systems thinking, platformlevel design, and polished UI craft.

• Deep expertise in interaction design, information architecture, and workflow design.

• Expert proficiency in Figma and Adobe Creative Cloud.

• Experience evolving or governing design systems at scale.

• Strong communication and presentation skills, including the ability to explain decisions and present confidently to senior stakeholders and executives.

• Comfort operating in ambiguity; proven ability to build alignment across teams and land decisions.

• Track record of delivering detailoriented, productionready design and partnering through build/QA.

• Experience using research and product metrics to guide decisions and demonstrate impact.

• Experience with data visualization and analytical interfaces.

• Exposure to the automotive industry or automotiverelated digital products.

• Familiarity with AIenhanced design workflows or modern prototyping accelerators.

• Understanding of frontend constraints (HTML/CSS/JS) to support implementationready designs.

• Background in B2B SaaS, enterprise tools, or platform ecosystems.

• Experience shaping design operating principles (quality bars, critique norms, documentation) and supporting teams when priorities shift.

"I'm looking for someone who genuinely enjoys solving complex problems and helping others do their best work. You care about craft and systems equally, and you know design is about impact - on users, on the business, and on the team. If you're excited by platform thinking, aligning partners in ambiguity, and elevating how product design operates across an organization, this role will be both challenging and rewarding."

This position has a starting salary range of $125,000 to $135,000 per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee's pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location.

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients' toughest challenges.

Our Values

We POWER Our Customer's Success

We are Innovative, Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Should you require accommodations during the recruitment and selection process, please reach out totarecruitment@jdpa.com.

J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companiesin various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power's behalf. You agree to the fact that to the extent necessary yourpersonal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power's behalf, including also transfers to servers and databases outside the country where you provided J.D. Powerwith your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clickinghere.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.