New

Lead Patient Experience Representative- 100% in person (Neuro)

Boston Children's Hospital
$20.63-$31.46 Hourly
dental insurance, 403(b)
United States, Massachusetts, Boston
Mar 17, 2026
At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included. Position summary The Lead Patient Experience Representative plays a key role in leading the administrative operations within our Neuro- Epilepsy dept to ensure the best possible patient experience. This position involves coordinating services for patients and families, providing administrative support for providers, and performing a variety of functions requiring in-depth knowledge of clinic programs and hospital services. $2,000 sign on bonus offered. (internals not eligible.) Key responsibilities Deliver positive, effective customer service to patients, families, and hospital staff. Schedule EEGs for all BCH locations Greet, screen, and register new patients, and respond to routine inquiries about hospital protocols and policies. Resolve complex patient and scheduling issues, including collaborating with referring providers and departments. Collect and verify patient demographics, insurance information, referrals, authorizations, and clinical documentation. Schedule and confirm patient diagnostic tests, procedures, surgeries, and medical consultations. Monitor clinic activity and patient flow to optimize experience and efficiency. Prepare examination rooms, assist patients, and manage co-payments and financial transactions. Support clinic administration by maintaining calendars, organizing meetings and events, managing communications, and handling clerical duties. Train and support clinic staff on systems, processes, and customer service standards. Lead and oversee patient experience staff, delegate tasks, monitor performance, and provide coaching and feedback. Utilize multiple office and clinical technologies, including scheduling and billing systems. Participate in process improvement initiatives to enhance patient satisfaction and operational efficiency. Minimum qualifications Education: High School Diploma or GED required. Bachelor's degree preferred. Experience: Minimum 2 years of related healthcare experience with strong customer service skills. Proficiency with Microsoft Office Suite, Adobe, Google Applications, or related computer programs. Knowledge of patient registration, scheduling, billing, and insurance processes preferred. Schedule: Full-time, in-person role. Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes. Experience the benefits of passion and teamwork. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.