New

Operations Program Manager

Forsta
United States, Indiana, South Bend
Mar 17, 2026
Company Description Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate:We challenge the status quo with creativity and innovation as our true north. Better together:We check our egos at the door. We work together, so we win together. The Operations Program Manager will work cross functionally across Operations, Delivery, Product and IT to bring strategic projects to completion. This role will leverage project management skills and oversee planning, executing and tracking of programs. This will include coordinating with work stream leaders to deliver on program goals, and readouts to senior leaders on program status. Duties and Responsibilities Lead and manage Operations projects and teams Identify key stakeholders for respective projects Solicit team members and subject matter expertise Create and maintain project plan leveraging applicable methodology and toolset Document progress and outcomes Monitor and sustain gains/learnings Program Management Develop and maintain best practices for management of operational programs Develop project management best practices to leverage across operational programs Create best practices for regular cadence of reviews and progress checks on program health Product Liaison Partner closely with Product/IT to prioritize operations enhancements and systematic improvements Gather requirements from business and ensure translation to Product and IT Work across BUs to identify opportunities for improvement Work with Product/IT to ensure releases are documented and trained properly for release Work with business leaders to ensure upcoming enhancements are ready to be released to the business Qualifications Specify the minimum qualifications required to successfully perform the job. These are the qualifications that are necessary for someone to be considered for the position. Qualifications include: 5-10 years Project/Program Management experience Excellent communication skills - across multiple media Engaging personality with ability build relationships and advocate across all levels of an organization Proven success applying innovative and creative problem-solving skills Results driven with proven ability to prioritize and execute on both strategic and tactical initiatives Ability to manage multiple projects simultaneously Strong attention to detail and deadlines Education: Undergraduate degree in related field, with advanced education preferred. Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/