Sales Success Specialist

About Us:

How many companies can say they have been in business for over 178 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location: Dublin, CA

What's the role?

The Sales Success Specialist acts as a primary contact for all communications, customer care and inquiries for a region (domestic or international). This individual will prepare and enter sales orders into ERP/CRM and execute. transactions to completion This is a cross collaborative interaction with the many partners within ZEISS to include but not be limited to SBU factory, shipping , accounts receivables, sales partners and other ZEISS entities. The Sales Success Specialist reviews configurations and builds the order via US inventory and SBU new to order and reviews and escalates the backlog for shipment. Forecasts, manages order backlog and releases order to revenue.

Sound Interesting?

Here's what you'll do:

• Provide excellent cross collaborative communication and customer service to ZEISS Customers. 2 to 4 hour response is a key component.

• Must be able to work independently and with minimal supervision.

• Responsible for working within the management structure to receive the appropriate approvals and documentation before completing transaction.

• Accurately process order from order receipt to invoice . Provide order and shipment status to customers and regional contacts. Work with appropriate management to prioritize orders and meet established deadlines.

• Create capital equipment quotations

• Monitor orders and work cross departmentally with production control, shipping and logistics to acquire needed product information for shipment. Review scheduled ship dates to reflect changes in customer's delivery requirements. Manage backlog and update or escalate accordingly.

• Analyze inventory and assign to orders building configurations from US inventory locations and completing configurations via order from factory.

• Create and maintain detailed records of communication/interactions and tracking customer activities using various business tools.

• Provide daily, weekly and monthly order status reports. Adhere to month-end cut-off schedules.

• Process orders, returns, exchanges, cancellations, and price adjustments in accordance with the established work instructions (SOP's) procedures.

• Assist in the creation of forecasts for the sales force.

• Back up Sales Success Specialists as needed.

• Maintain currency of, and adhere to applicable GMP and ISO 9001 processes and procedures.

Do you qualify?

• College degree or equivalent preferred

• Requires 3 or more years of related experience in Order Administration, sales support
  and customer support roles. International order experience highly desirable.

• Understanding of complex configurations with the ability to build and assign existing inventories to an order.

• Demonstrated cross collaborative communication skills

• Customer service skills that will support successful response to common inquiries or complaints from customers.

• Ability to respond to regulatory inquiries.

• Excellent written and verbal communication skills are necessary.

• Self-motivated, ability to work with minimal supervision.

• Must work well in a team environment.

• Proficient with Microsoft Excel, ERP/CRM, Lotus Notes, or similar software applications is required.

• Bi-Lingual (English/Mandarin/German/Spanish) Preferred.

The hourly pay range for this position is $28.00 - $32.00.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is eligible for a Performance Bonus.

ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).