Service Clerk - Earthmoving

Position Summary

The Service Clerk will report directly to the Service Clerk Supervisor and will be responsible for supporting all Earthmoving Service Department locations. The Service Clerk will handle a variety of administrative duties including creating purchase requisitions, completing the 'Ready to Close' checklist for all completed service calls, collecting PO's and other forms of payment from customers, and other duties not specified.

Essential Responsibilities & Expectations

• Effectively communicate with Service Department personnel to address customer needs.
• Handle closing of Work Orders in a timely fashion.
• Obtain purchase orders from customers as required.
• Effectively communicate with customers through phone, text, email, etc.
• Generate purchase requisitions for the Service Department
• Quickly contact correct personnel in the event of a customer dispute.

Behavior Standard

• Maintain a work environment by acting and communicating in a manner that represents the Thompson Tractor brand demonstrating how to get along with customers, clients, vendors and co-workers at all levels of the company
• Regular attendance required

Uphold the Core Values of Safe & Secure, Stronger Together, People of Integrity, & Driven to Serve.

Qualifications

Education

High School diploma or the equivalent

Experience

• Prior clerical or administrative experience is desired.
• Experience and demonstrated skill using personal computers including Microsoft Office and basic typing skills are required for this position.
• Must possess or demonstrate the ability to quickly acquire the following Skills and Competencies:

Skills and Competencies

• Telephone / verbal / written communication skills
• Organizational skills
• Microsoft Office Suite
• Microsoft Dynamics AX 2012

Job Training

• System and Standard Operating Procedure Training
• Business communication skills training
• OSHA & MSHA required training
• Compliance training

Safety Summary

Working Conditions

• Work is normally performed in a Service Department shop office or shop environment.
• Limited exposure to physical risks
• Very limited to no physical effort is required for this position

Physical Requirements

• Ability to speak, listen, write and type effectively.
• Ability to safely reach, kneel, grasph, and stoop as required by the position.
• Ability to safely lift up to 25lbs as required by the position.

Job Hazards

• Tripping, slipping, falling
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress
• Potential harm from operating office equipment or lifting

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.