Customer Service Specialist

TEKsystems
$20.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Livermore
Mar 31, 2026
Description Handling of Inbound and Outbound customer calls. * Collects, receives, and records INR results. * Utilizes call scripting provided when conducting patient phone calls. * Contacts physician for INR results based on clinic's reporting preferences and as outlined by Acelis Connected Health policies and procedures. * Monitors and assists customers with adherence to prescribed test frequency. * Promotes use of digital platforms * Provides assistance in the use of digital platforms. * Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable. * Responsible for time management, adherence to schedule and attendance. * Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements. Additional Skills & Qualifications Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World's greatest healthcare challenges. As the Customer Service Specialist, you will handle inbound and outbound calls in a fast paced, high volume call center. You will interact with customers to assist with demographic, member plan and physician changes, as well as collecting results and creating supply orders. You will provide customer service by answering customer concerns, explaining business policies and policy controls, as well as assisting in customer escalations and complaints. The role includes providing testing support, product overview and basic technology instructions. Customer Service Specialists provides general assistance, as needed, to achieve and maintain patient success and satisfaction with remote monitoring. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Livermore, CA. Pay and BenefitsThe pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Livermore,CA. Application DeadlineThis position is anticipated to close on Apr 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.