Director of Service

Company Overview:

Join Allied Universal Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team.

Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology.

Allied Universal Technology Services is hiring a Director of Service to lead and scale regional service operations for Allied Universal Technology Services. This role is responsible for driving profitable service growth, expanding recurring revenue, and strengthening customer relationships while ensuring disciplined operational execution. The Director of Service partners with Regional and National leadership to accelerate service adoption, increase market reach, and align service strategy with the company's long-term growth objectives and core values.

RESPONSIBILITIES:

Operations & Financial Accountability

Own regional service operations, performance, staffing, region coverage, and customer retention
• Maintain full accountability for service execution, QA/QC standards, safety compliance, and contract adherence
• Manage regional Services P&L in partnership with the Regional VP and National Services team

Customer Experience, Contracts & Growth Strategy

• Build and sustain strong customer relationships while ensuring SLAs, metrics, and contractual obligations are met
• Lead resolution of escalated service issues, minimizing customer impact and driving satisfaction
• Drive service growth through attach rates, renewals, MAC agreements, and expansion of service contracts

Leadership, Talent Development & Performance Management

• Lead, hire, develop, and retain Service Managers and regional service teams
• Establish performance goals, development plans, and accountability measures for all direct reports
• Partner with the Regional VP on performance evaluation, compensation, and organizational effectiveness

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of five (5) years of experience in successfully building and developing teams in the security or customer service-related industry
• Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen
• Strong leadership, customer service, communication, and team-building skills with the ability to influence others
• Highly organized, detail-oriented, and able to manage multiple priorities under tight deadlines
• Working knowledge of CRM platforms to track customer interactions, escalations, renewals, and growth opportunities, with the ability to analyze service data and translate insights into actionable operational improvements
• Proficient in Microsoft 365 tools including Teams, Excel, Outlook, PowerPoint, SharePoint, and Word
• Able to build effective internal and external relationships and travel up to 50% as business needs require
• College degree in business administration, management, or related field

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in business administration, management, or related field
• Experience in a service-related or security integration industry
• Experience working with field service management (FSM) platforms to manage dispatching, technician productivity, SLAs, and work order lifecycle
• Professional certifications in project management or resource management (e.g., Project Management Professional (PMP), Six Sigma, Agile, Waterfall)
• Factory certifications in relevant technology platforms (Software House, Lenel, Brivo, Open Options, Exacq, American Dynamics, Milestone, OnSSI, etc.)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

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Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.