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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: Lead Talent Acquisition
We are seeking an experienced the Accounts Payable Customer Service Non-Voice Support role involves managing and resolving accounts payable inquiries through digital communication channels such as email and ServiceNow Tool. This position requires strong written communication skills and a keen attention to detail to ensure accurate and timely resolution of issues. The work model for the role is: #LI-Onsite
This role is contributing to the Finance Services business Account Payable division in Bangalore, India.
You will be mainly accountable for:
Processing accounts payable transactions, ensuring accurate tracking and processing. Performing necessary activities within the accounts payable area to ensure accurate and timely reporting. Executing analysis and reports as assigned and taking appropriate action, as necessary. Compiling with and helping to achieve internal control over financial reporting compliance in accounts payable for applicable templates. Participating in internal control testing and prepares relevant documentation. Ensuring all relevant stakeholders are aware of progress and/or issues to maximize customer satisfaction. Checking invoices to verify that they comply with the fiscal and internal control requirements. Focusing on organizing and coordinating on a task, project or program basis in support of a process or internal team. Resolve all vendor queries and requests coming via e-mails/Tickets/calls within the agreed SLA. Ensure queries are comprehended well and responded completely
Review and validate basic essentials of valid invoice like supplier details, PO, bank account, invoice #, invoice date etc. Follow up with requisitions (via calls/emails or tickets) to solve invoice issues as per the AP guideline Adhere the internal compliance policy and guideline established by the management on their daily operational activities Perform daily internal audit to ensure all Invoices / queries are handled as per the guidelines Living ABB's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.
Qualifications for the role:
Minimum Bachelor's Degree - (Accounts and Finance) Sound domain knowledge of P2P business processes and 2-8 years of core P2P experience Experience in Accounts Payable domain, AP Workflow tools and helpdesk ticketing tools Excellent comm. skills - Verbal & Written Experience in ERP (SAP knowledge is Mandate), Must be detailed oriented/ analytical, organized, with a great sense of urgency and hard working Result Oriented/ Problem Solving, Must be flexible to work in shifts Focus on continuous process improvement and adaptive to change. A strong team player, Develop & manage effective working relationships in the organization and actively liaise with all Key Stakeholders Develop and document business processes and accounting policies to maintain and strengthen internal controls Time Management, Proactive, Customer Focus, Advanced in MS. Office (Excel, Word, PowerPoint)
A future opportunity This role is part of our talent pipeline, which means it's not currently open, but we're always looking for curious minds, bold thinkers, and people who want to make an impact. Click Apply to express your interest and be considered for future opportunities that match your experience and aspirations. At ABB, we welcome people from all backgrounds and believe that diverse perspectives help us build a cleaner, smarter future. Apply today or visit https://www.abb.com to learn more about how we help run what runs the world.
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ABB Inc.
Apr 01, 2026