Technical Account Manager

Join Tyler Technologies in a high-impact role at the intersection of technology, strategy, and customer success. As a Technical Account Manager (TAM), you will support a transformative partnership with the California Department of Parks and Recreation (DPR), helping modernize technology across 281 state parks.

In this role, you'll collaborate closely with executive leadership to drive innovation, optimize operations, and deliver exceptional public-facing services that impact millions of Californians.

Location

Overland Park, Kansas | Remote

Travel

25-50%

Responsibilities

• Own post-implementation success by leading ongoing operations, product releases, and continuous service improvements
• Drive cross-functional collaboration across software, hardware, and operational teams to deliver integrated, scalable solutions
• Develop and deliver training programs that enable adoption, support workforce development, and ensure long-term success
• Lead Organizational Change Management (OCM) efforts for new systems, policies, and transformation initiatives
• Define and manage KPIs, SLAs, and operational frameworks to ensure service excellence and contractual performance
• Serve as a strategic advisor to executive stakeholders, translating technical capabilities into measurable business outcomes
• Act as a key liaison between DPR headquarters and field staff to ensure clear, consistent communication
• Partner with Tyler's California PM team to communicate release schedules, align stakeholders, and proactively identify and mitigate delivery risks

Qualifications

• 5+ years of experience in technical account management, customer success, service delivery, or operations (public sector experience preferred)
• Strong technical aptitude, with the ability to understand and communicate complex software systems, payment platforms, and data solutions
• Proven ability to manage large-scale, multi-stakeholder initiatives and drive execution across teams
• Excellent communication and relationship-building skills, with experience engaging senior and executive-level stakeholders
• Strategic, proactive mindset with a focus on problem-solving and continuous improvement

Nice to Have

• Bachelor's degree in a related field (advanced degree a plus)
• Certifications such as PMP, ITIL, OCM or Customer Success credentials
• Experience with government technology implementations or outdoor recreation systems

Why Tyler Technologies?

• Make a real impact: Help shape technology that serves millions of park visitors across California
• Lead innovation: Contribute to a flagship initiative setting the standard for outdoor recreation technology nationwide
• Grow your career: Work in a collaborative environment that values ownership, innovation, and continuous learning
• Competitive compensation: Base salary plus performance-based incentives
• Mission-driven work: Support public service, accessibility, and environmental stewardship

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $69,797 - $91,837 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.