Enterprise Infrastructure Service Delivery Program Manager

Description

The Enterprise Infrastructure Service Delivery Program Manager leads day-to-day delivery of SEC enterprise infrastructure services under the ISS contract, ensuring reliable operations across Network Engineering, Network Operations Center, Servers, Storage, and Disaster Recovery capabilities. This middle-management role is accountable for mission-critical infrastructure services delivered by programs with 100+ personnel supporting 6000+ end users across multiple locations and reports directly to the Senior Program Manager. The position is responsible for ensuring SLAs are achieved, analyzed, and reported through disciplined operational oversight aligned to SEC performance requirements. The Program Manager also determines and acquires resources needed to execute scope across distributed locations while sustaining continuity, quality, and compliance.

PRIMARY RESPONSIBILITIES

Infrastructure Operations Leadership

• Direct day-to-day management and accountability for enterprise infrastructure service areas, including Network Engineering, Network Operations Center (NOC), Servers, Storage, and Disaster Recovery.

• Ensure 24x7x365 operational readiness and continuity for mission-critical enterprise infrastructure services.

• Coordinate cross-team execution with infrastructure stakeholders to resolve incidents and restore services within required objectives.

• Escalate operational risks, constraints, and critical issues to the Senior Program Manager with clear mitigation and recovery actions.

Service Level and Performance Management

• Ensure SLAs are achieved, analyzed, and reported through dashboards and recurring performance deliverables.

• Establish and track service metrics and trend analyses to improve contract performance.

• Drive root cause analysis (RCA), after-action reporting (AAR), and corrective action implementation for recurring incidents and outages.

• Recommend service improvements based on operational data and evolving requirements.

Resource and Capacity Management

• Determine and acquire staffing, technical, and operational resources required to execute infrastructure scope.

• Manage workforce allocation and operational capacity to support mission-critical services, planned maintenance, and surge demands.

• Oversee infrastructure implementation and solution development activities, including schedules, dependencies, and delivery milestones.

• Maintain forward-looking capacity and lifecycle planning to support reliability and service continuity.

Governance, Compliance, and Continuity

• Enforce adherence to SEC policies, federal security requirements, and contract governance standards across infrastructure operations.

• Ensure service activities are documented through approved workflows and aligned SOPs.

• Partner with cybersecurity and audit stakeholders to support risk management and remediation activities.

• Support disaster recovery and continuity of operations readiness through planning, coordination, and execution of recovery activities.

REQUIRED QUALIFICATIONS

• This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.

• Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering).

• Ability to obtain and maintain SEC Public Trust.

• At least 12 years of experience managing enterprise infrastructure service delivery in complex, mission-critical IT environments.

• At least 8 years of related management experience with emphasis on data centers, servers, storage, and network programs/projects, including IT systems implementation and solution development.

• At least 5 years of proven experience managing a program with at least 100 personnel delivering Enterprise Infrastructure Support Services to at least 6000 end users across multiple locations.

• Enterprise infrastructure operations management across Network Engineering, NOC, Servers, Storage, and Disaster Recovery.

• Service level management with demonstrated ability to achieve, analyze, and report SLA performance.

• IT systems implementation and enterprise solution development in mission-critical environments.

• Resource planning and acquisition for large-scale infrastructure service delivery.

• Program leadership across distributed operations supporting large user populations and multiple locations.

PREFERRED QUALIFICATIONS

• PMP, ITIL 4 Foundation or Managing Professional, AWS or Microsoft Azure cloud certification.

• Prior experience leading enterprise infrastructure delivery on a federal civilian agency contract of similar scale and complexity.

• Demonstrated success managing 24x7x365 infrastructure operations and major incident response.

• Experience implementing automation for performance dashboards, capacity analytics, and executive-level operational reporting.

• Working knowledge of hybrid cloud and platform ecosystems (for example AWS, Azure, Microsoft 365, VMware/virtualization, NetApp storage).

• Strong record of driving continuous improvement, audit readiness, and FISMA-aligned operational governance.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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