Security Officer Dispatch Specialist

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer Dispatch Specialist in Cambridge, MA, you will serve and safeguard clients in a range of industries such as Healthcare, and more. Join Allied Universal as a Dispatch Professional in a healthcare location, where you will help monitor communications, coordinate security-related responses, and support daily operations with professionalism and care. In this dynamic role, you will remain a visible and dependable resource, deliver exceptional customer service, and contribute to a caring culture built on agility, reliability, innovation, teamwork, and integrity.

Position Type: Full Time

Pay Rate: $27.85 / Hour

Job Schedule:

What You'll Do:

Provide customer service to employees, visitors, and/or vendors by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities within a healthcare location.
• Monitor phones, radios, alarms, and/or electronic systems to receive requests for assistance, relay information, and dispatch appropriate personnel in a calm, problem-solving manner.
• Document incidents, service requests, and/or unusual activity in logs and reports, communicating updates to site contacts and Allied Universal leadership as needed.
• Support access control and visitor management functions by verifying information, directing traffic flow, and coordinating responses to security-related concerns and critical situations.
• Conduct regular and random patrols around the business and perimeter as needed, with working environments and conditions varying by location.

Minimum Requirements:

• At least 1 year of security-related experience is required.
• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.
• Access control and/or badge experience is preferred.
• CPR certification is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.