Senior Learning & Performance Coordinator

JOB SUMMARY:

Coordinate complex aspects of learning and performance administration and operations to support development, delivery and maintenance of learning and performance programs and solutions.

JOB ROLES AND RESPONSIBILITIES:

1. Lead the planning and organization of complex learning and performance programs and activities under the guidance of the program lead, directly engaging with participants to enhance their experience.
2. Coordinate complex programs/ projects and training activities, including event management, participant enrollments, logistical needs, equipment needs, evaluations, and post-training follow-up, etc. Ensure achievement of departmental goals for program and training participants.
3. Collaborate with the program lead to develop, enhance and maintain supporting materials and tools that align with program goals and objectives.
4. Serve as point of contact for internal and external business partners and vendors as it relates to supported learning and performance programs, fostering strong relationships and communication. Acting as a back-up for our department inbox and calendar.
5. Proactively troubleshoot and resolve pre, on-site, and post-program activities to ensure efficient execution of training programs while collaborating with the project/program lead.
6. Create, maintain and audit department communications and process materials, ensuring accuracy and program support. Work with the program lead or department leaders on recommendations for improvements.
7. Support creation of new intranet sites and maintain accuracy of site information in support of programs/ initiatives. Recommend enhancements to site designs collaborating with program/ initiative lead and Marketing.
8. Generate and analyze data reporting on critical statistics for learning and performance programs, collaborating with the program lead for insights and action.
9. Delegate coordination of invoices and purchase orders for supported learning and performance programs and training activity expenses.
10. Lead initiatives to identify testing and enhancement activities in support of learning and performance programs or training delivery activities, ensuring the quality and accuracy of online courses and virtual /live classroom setups.
11. Serve as a key team member for new learning initiatives and program rollout activities, ensuring collaboration across teams and departments. Create and manage complex program/ project plans and drive deliverables collaborating with the Program/ Project Lead.
12. Collaborates, coordinates and communicates across disciplines and departments.
13. Ensures compliance with HIPAA regulations and requirements.
14. Demonstrates Company's Core Competencies and values held within.
15. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE:
The incumbent works under general supervision but may handle more complex responsibilities requiring advanced knowledge and experience. Independent judgment is necessary for accomplishing daily tasks and addressing more complex issues.