Common Services Service Delivery Program Manager

Description

The Common Services Service Delivery Program Manager provides senior leadership for service delivery execution under the SEC Office of Information Technology (OIT) ISS contract. This role is responsible for day-to-day management and accountability of project managers supporting infrastructure delivery and enterprise support outcomes. The position ensures projects meet milestones and deliverables while driving SLA attainment through analysis, reporting, and continuous improvement in partnership with SEC stakeholders. The role also aligns resources, governance, and process disciplines to support secure, efficient, and compliant service delivery across the contract.

PRIMARY RESPONSIBILITIES

Program Leadership and Team Management

• Provide day-to-day middle management and accountability for project managers within infrastructure delivery management.

• Supervise project management staff, including assignment of priorities, performance oversight, and escalation management.

• Establish and run governance cadences for status, risk, issue, and dependency management across delivery workstreams.

• Coordinate with SEC stakeholders and cross-functional teams to maintain execution alignment and timely decision-making.

Service Level and Performance Management

• Ensure SLAs are achieved, analyzed, and reported through required dashboards and monthly/quarterly service reporting.

• Lead SLA metric review and refinement with SEC stakeholders, including actionable learning outcomes and improvement targets.

• Monitor service performance trends and contract delivery indicators.

• Drive corrective actions for performance deficiencies through formal CAP/PDR response workflows and track recovery to expected service levels.

Project Delivery and Operational Execution

• Ensure projects meet contract milestones, deliverables, and quality expectations across ISS service areas.

• Oversee integrated planning and 24-month schedule/interdependency forecasting to maintain forward-looking roadmap visibility for infrastructure changes.

• Apply Agile and structured project controls for planning, execution transparency, and continuous improvement.

• Support major incident and outage coordination to restore services quickly and minimize operational impact.

Process, Resource, and Compliance Management

• Determine and acquire resources needed to execute scope within assigned delivery areas.

• Lead programs/projects emphasizing change, problem, configuration, and process management.

• Ensure SOPs, change-control records, and configuration documentation are maintained in accordance with SEC policy.

• Support audit and compliance readiness through disciplined documentation, reporting, and governance practices.

REQUIRED QUALIFICATIONS:

• This position is restricted to U.S. citizens only. Applicants must not hold dual citizenship with any other country to be eligible for work under this contract.

• Bachelors degree and 12+ years of experience in IT service delivery, infrastructure operations, and program/project management.

• Ability to obtain and maintain SEC Public Trust

• 8+ years of related management experience with emphasis on change, problem, configuration, and process management programs and/or projects.

• 5+ years of proven experience managing a program with at least 50 personnel delivering enterprise IT services.

• Change, problem, configuration, and process management program/project leadership.

• Project milestone and deliverable management and reporting.

• SLA achievement monitoring, analysis, and reporting.

• Resource determination and acquisition to execute scoped work within assigned delivery areas.

PREFERRED QUALIFICATIONS

• PMP, ITIL 4 Managing Professional (or equivalent ITIL certification), Certified ScrumMaster (CSM) or SAFe Agilist.

• Experience supporting SEC or other federal civilian regulatory agency IT environments.

• Demonstrated success defining and operationalizing SLA frameworks during contract transition periods.

• Experience leading geographically distributed teams and large-scale service delivery portfolios.

• Experience driving process automation and continuous service improvement initiatives.

• Experience supporting hybrid cloud and modern enterprise infrastructure operations in a compliance-driven environment.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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