Credit/Collections Support 2

About the Team/Role

WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. If you are looking for a growing career - come be part of WEX today! Great Place To Work-Certified.

The Credit Collections Support 2 applies industry knowledge, departmental policies and procedures to make appropriate decisions within the Factoring team. This position demonstrates consistency in work processes and proficient use of multiple systems and tools to complete tasks.

How you'll make an impact

• Contact clients with outstanding balances by phone in a professional and understanding manner.

• Provide copies of invoices to customers to process payments

• Research and process customer inquiries and disputes

• Build and manage customer relationships

• Account reconciliation and payment research

• Achieve assigned goals and metrics for customer portfolio

• Maintain customer files and documentation

• Perform other assigned duties necessary to support the Factoring Department

Experience you'll bring

• 1-2 years previous customer service, accounts receivable or collections experience

• Attention to detail, ability to work in a fast paced and dynamic environment, ability to work independently and as part of team.

• Proficient with Microsoft Office and Google Suite

• Previous experience with account reconciliation

• Bachelor's Degree or equivalent work experience in lieu of degree